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Management of quality and innovation in a changing business environment : future challenges and opportunities.
Title:
Management of quality and innovation in a changing business environment : future challenges and opportunities.
Author:
Terziovski, Mile.
ISBN:
9781845441760
Personal Author:
Physical Description:
1 online resource (46 pages)
Contents:
Contents -- Abstracts & keywords -- Guest editorial -- The risk to organisational excellence by processes that limit managerial knowledge and perception -- Relationship between TQM and innovation: an empirical study -- Exploring the relationship between knowledge management practices and innovation performance -- International technology transfer: perceptions and reality of quality and reliability -- Managing change and innovation in IT implementation process.
Abstract:
The focus on organisational excellence in the first instance must be excellence, defined by The Australian Concise Oxford Dictionary as "surpassing merit; thing in which persons etc. excel," where to excel is to "be superior". To be excellent one must exceed the existing, to "do more than is warranted by, go beyond the limit set by . . . surpass." This paper examines the limits to organisational excellence by investigating the knowledge base behind the perceptions, values and beliefs that have developed both within business and business education over the last 100 years and provides supporting argument from relevant researchers. These authors postulate that such developments have placed limits at both the managerial and organisational levels by developing attitudes and beliefs that are actually in opposition to the real concept of capitalism. Such limits disempower the agents who have the real ability to achieve excellence within the organisation through increasing quality, effectiveness and cooperation.
Local Note:
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2017. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
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