Cover -- CONTENTS -- Editorial advisory board -- Preface -- Symbiosis and the viable system model -- Managing sustainable service improvements in manufacturing companies -- Cybernetics of culture -- Knowledge management: modeling the knowledge diffusion in community of practice -- Service-oriented architecture is a driver for daily decision support -- A viable systems perspective to knowledge management -- A flexible platform for mixed-integer non-linear programming problems -- Index to part I -- Emerging innovative systems -- Newlook ASC, new WOSC address, machine translation -- A stability theory for model systems -- A reliable technique for solving third-order dispersion equations -- Reconciliation of perception of information granules and granular mappings -- Numerical solution of the Burgers' equation over geometrically graded mesh -- Hierarchical system of natural grammars and the process of innovations exchange in polylingual fields -- Covering properties in intuitionistic fuzzy topological spaces -- A new look at the Heisenberg's uncertainty principle -- Homomorphisms of fuzzy recognizers -- Systems view, emergence and complexity -- Time-splitting procedures for the solution of the two-dimensional transport equation -- A simulation study of a new family of test statistics for the Behrens-Fisher problem -- Cybernetics tutorial -- News, conferences and technical reports -- Book reviews -- Book reports -- Announcements -- Special announcements.