CONTENTS -- Acknowledgments -- Preface -- Chapter 1 The Business Transaction Theory and Moral Hazards for Knowledge Sharing: An Empirical Study Franz Barachini -- 1. Motivation -- 2. Background of the Business Transaction Theory -- 3. The Method -- 4. Results of the Survey -- 5. Conclusion -- Acknowledgments -- References -- Chapter 2 Knowledge Management Techniques for Know-How Transfer Systems Design: The Case of an Oil Company Djilali Benmahamed and Jean-Louis Ermine -- 1. Introduction -- 2. The Method -- 3. Strategic Analysis -- 3.1. Strategy Mapping -- 3.2. Impact of Sonatrach Strategy on the PED Department -- 3.2.1. The PED, a Significant Reservoir of Strategic Know-how -- 3.2.2. Strategic Competences for PED -- 4. Professional Knowledge Analysis -- 4.1. Knowledge Mapping and Criticality Analysis -- 4.2. The Results -- 5. Strategic Alignment -- 6. Capitalization of Tacit Know-how -- 7. Designing Transfer Devices -- 8. Conclusion -- References -- Chapter 3 Pursuing the Holy Grail of Knowledge-based Economy Assessment: The Case of Singapore Alton Y.K Chua, Abdus Sattar Chaudhry, and Fong Pin Fen -- 1. Introduction -- 2. Literature Review -- 3. Methodology -- 4. Findings -- 4.1. Knowledge Creation Indicators -- 4.2. Knowledge Acquisition Indicators -- 4.3. Knowledge Dissemination Indicators -- 4.4. Knowledge Application Indicators -- 5. Conclusion -- Reference -- Chapter 4 A Shannon's Theory of Knowledge Benoît Le Blanc and Jean-Louis Ermine -- 1. Introduction -- 2. Knowledge Corpus -- 2.1. A Formal Model of Knowledge Corpus in KM -- 2.2. A Formal Model for Knowledge Corpus in Knowledge Engineering -- 2.3. Definitions and Notations -- 3. The Measure of the Quantity of Information of a Corpus -- 4. The Measure of the Quantity of Sense of a Corpus -- 4.1. Definitions and Notations.

4.2. Quantitative Characterization of a Semantic Graph: Gurevich Entropy -- 5. Measure of the Context of Usage of a Knowledge Corpus -- 5.1. Social Networks -- 5.2. Hierarchical Small World Networks -- 5.3. The Scale-free Networks -- 5.4. Measure of the Context of a Knowledge Corpus -- 6. Perspectives -- References -- Chapter 5 "Working in Parallel": Themes in Knowledge Management and Information Behavior Sue Halbwirth and Michael Olsson -- 1. Introduction -- 2. Knowledge Management in Australia -- 3. Knowledge Management Standard -- 4. Knowledge Management Literature -- 5. Knowledge Management: The Socio-Cultural Perspective -- 6. Information Behavior Research -- 7. Parallel Growth: Socio-Cultural Perspective in Information Behavior Research -- 8. Common Ground -- 9. Collaborative KM-IBR Research: The University of Technology Sydney (UTS) 'Knowledge Cultures' Project -- 10. Conclusion -- References -- Chapter 6 Altruistic Leadership: The Power of Knowledge Creation Maria Sarabia and José M. Sarabia -- 1. Introduction: Building Knowledge Framework -- 2. Organizational Knowledge Creation: Nonaka and Takeuchi's Theory -- 3. Building Leadership from Knowledge Creation -- 4. Altruistic Leadership: A New Behavior -- 5. Conclusions -- References -- Chapter 7 A Framework for Measuring the Value Creation of Knowledge Management Programs: From the Perspective of Organizational Knowledge Sharing Capability Kaisi Chang and Tony Holden -- 1. Introduction -- 2. Literature Review -- 2.1. Management Practices under the Name of "Knowledge Management" -- 3. Perspectives Towards KM -- 4. From a Knowledge Sharing Perspective -- 5. Cognitive Dimension -- 5.1. Shared Language -- 5.2. Shared Narratives -- 6. Codified Knowledge Dimension -- 6.1. Formal Knowledge -- 6.2. Know-how -- 7. Culture Dimension -- 8. Knowledge Contributing -- 9. Knowledge Transferring.

10. Network Ties Dimension -- 11. Compare with Conventional Framework -- 12. Conclusions and Discussions -- References -- Chapter 8 Social Network Analysis of Four Departments in the National University of Singapore Chu Keong Lee and Jee Foon Wee -- 1. Introduction -- 2. Literature Review -- 3. Background -- 4. Methodology -- 5. Results and Discussion -- 6. Implications for Management and Future Research -- 7. Conclusions -- References -- Chapter 9 Managing Collaborative Network Bruce Cronin -- 1. Introduction -- 2. Escaping Silos -- 3. Exploration - Exploitation -- 4. The Network Perspective -- 5. Challenges in Managing Collaborative Networks -- 6. Conclusion -- References -- Chapter 10 Context-aware and Ontology-driven Knowledge Sharing the P2P Communities Philip O'Brien and Syed Sibte Raza Abidi -- 1. Introduction: Community Knowledge Sharing -- 2. Eliciting Context for Knowledge Sharing -- 2.1. Peer Profile -- 2.2. Knowledge Sharing Tasks -- 2.3. Task Feature Relevance Matrix -- 3. Knowledge Sharing Operationalization -- 3.1. Peer Affinity via Context Matching -- 3.2. Context Monitoring -- 3.2.1. Semantic Propagation of Contextual Relevance Change -- 3.2.2. Relevance Decay -- 3.3. Profile Monitoring -- 4. Knowledge Sharing Workflow and Control Flow -- 4.1. Prototype -- 5. Concluding Remarks -- References -- Chapter 11 Approaching Scientific Knowledge Management from Actions Coordination, Computer-Supported Collaboration, and Concept Mapping Germana M. da Nóbrega, Eduardo J. R. de Castro, Edilson Ferneda, and Gentil J. de Lucena-Filho -- 1. Introduction -- 2. Characterizing Computer-Supported Scientific Collaboration -- 2.1. From Discovery Systems to Systems for Aiding Discovery -- 2.2. Computer-Supported Scientific Collaboration -- 2.2.1. Open Issues from the CSSC Community -- 2.2.2. On Supporting Tools.

3. On Actions Coordination and Asynchronous Collaboration -- 3.1. Actions Coordination Cycle for Establishing Engagements -- 3.2. A Three-Level Workspace Model for Promoting Collaboration -- 4. A CSSC Environment for Supporting the Elaboration of Research Projects -- 5. Conclusion -- Acknowledgments -- References -- Chapter 12 Comparative Study Between Hotels and Airlines E-commerce Sites in Singapore Yun-Ke Chang and Miguel Angel Morales Arroyo -- 1. Introduction -- 2. Background -- 3. Objectives -- 4. Methodology -- 5. Data Analysis -- 6. Conclusions -- References -- Appendix 1 -- Definition of Evaluation Criteria -- Chapter 13 Important Competences of Strategists and Decision Makers in the Strategic Knowledge Management Model Roberto Campos Da Rocha Miranda -- 1. Introduction -- 1.1. Justifying the Research -- 1.2. Context and Research Question -- 2. Theoretical Framework -- 2.1. SKM Model -- 2.2. Players in SKM -- 2.2.1. Strategist -- 2.2.2. Strategic Decision Maker -- 2.3. Competence -- 3. Methodology -- 3.1. Method and Technique -- 3.2. Population Features -- 3.3. Variables -- 4. Findings and Discussion -- 4.1. Description of the Sample -- 4.2. Evaluation of Competences -- 4.2.1. Importance of Competence Versus Kind of Professional -- 4.2.2. Importance of Competence Versus Expertise -- 4.3. Evaluation of Skills -- 4.3.1. Importance of Skill Versus Kind of Professional -- 4.3.2. Importance of Skill Versus Expertise -- 5. Conclusions -- References -- Chapter 14 Managing E-records in North American Colleges and Universities: An Overview of Current Practices Lisl Zach -- 1. Introduction -- 2. Approach -- 3. Preliminary Results -- 4. Discussion -- References -- Chapter 15 A Study on Measurement of Intellectual Capital Kernel based on Artificial Neural Network and Empirical Analysis Huang Ningyan and Shuai Liguo -- 1. Introduction -- 2. Problem.

3. Methodology -- 3.1. Significance of Introducing ANN -- 3.2. ANN -- 4. Model -- 4.1. An Empirical Study Based on BP Network -- 4.1.1. Data Collection -- 4.1.2. ANN Model and Learning Arithmetic -- 4.1.3. Software -- 4.1.4. Calculation and Analysis -- 4.1.4.1. The calculation and results -- 4.1.4.2. Analysis -- 5. Conclusions -- References -- Chapter 16 The Compilation of Math Pattern for Productivity in Industrial Organizations based on Organizational Climate Fattah Nazem -- 1. Introduction -- 2. Literature Review -- 3. Research Methodology -- 3.1. Statistical Sample -- 3.2. Research Tools -- 4. Research Findings -- 5. Conclusion and Discussion -- References -- Chapter 17 From a Property of the Average of Fractions to a Text-processing Interface Guillermo Oyarce -- 1. Introduction -- 2. Literature Review -- 3. Theory -- 4. Method -- 5. Division by Zero -- 6. Rules -- 7. Results and Discussion -- 8. Brief Description of the Interface -- References -- Chapter 18 Analyzing Computer Mediated Communication Logs Using a Markov Model Shantanu Pai and Qiping Zhang -- 1. Introduction -- 2. Markov Chains -- 3. Analyzing Communication Data with a Markov Chain Model -- 4. Discussion and Implications -- References -- Chapter 19 Adaptive and Contact-sensitive Information Retrieval Axel-Cyrille Ngonga Ngomo -- 1. Introduction -- 2. Related Work -- 3. Formal Specification -- 4. The Retrieval Process -- 4.1. Query Expansion -- 4.2. Feedback -- 4.3. Learning -- 5. Results -- References -- Chapter 20 Can Blogging be Used to Improve Medication Error Collection as Part of Health Informatics Knowledge Management? Deborah E. Swain -- 1. Introduction -- 2. Purpose -- 3. Significance -- 4. Theoretical Framework -- 5. Research Method -- 6. Data Collection -- 6.1. Data Analysis -- 7. Social Network Analysis -- 8. Results -- 9. Discussion -- References.

Chapter 21 Face Work and Credibility on the Web Takashi Nakamura and Hiromi Yuki.