Contents -- Contributors -- PART I: INTRODUCTION TO ADVANCING TOURISM MANAGEMENT -- 1 Tourism Management Theory, Research and Practice -- PART II: SCANNING AND SENSE MAKING -- 2 Travel Motivation: A Critical Review of the Concept's Development -- 3 Culture's Consequences on Experiencing International Tourism Services and Products -- 4 Grounded Theory of International Tourism Behaviour: Building Systematic Propositions from Emic Interpretations of Japanese Travellers Visiting the USA -- 5 Tourist Harassment and Responses -- 6 Deconstructing Backpacking -- PART III: PLANNING -- 7 Tourism Demand Modelling and Forecasting -- 8 Market Segmentation in Tourism -- 9 Advanced Topics in Tourism Market Segmentation -- 10 When Tourists Desire an Artificial Culture: The Bali Syndrome in Hawaii -- PART IV: IMPLEMENTING -- 11 Advertising Travel Services to the Business Traveller -- 12 Interpreting and Managing Special Events and Festivals -- 13 Theme Park Tourism and Management Strategy -- 14 Tummy Tucks and the Taj Mahal? Medical Tourism and the Globalization of Health Care -- 15 Wine Tourism and Consumers -- 16 Complexity at Sea: Managing Brands within the Cruise Industry -- 17 Internationalization and the Hotel Industry -- 18 Guests' Meetings and Hotel Group Room Reservations -- PART V: EVALUATING ACTIONS/PROCESS AND PERFORMANCE OUTCOMES -- 19 Sport Events and Strategic Leveraging: Pushing Towards the Triple Bottom Line -- 20 Deconstructing Destination Perceptions, Experiences, Stories and Internet Search: Text Analysis in Tourism Research -- 21 Importance-Performance Analysis (IPA): Confronting Validity Issues -- 22 Evaluating Tourism Management Programmes: Advancing a Paradigm Shift for Achieving Highly Effective Tourism Destination Management Programmes and Strategy Performance Audits -- 23 Tourist Shopping Village Success and Failure.

24 Monitoring Visitor Satisfaction with Destinations using Expectations, Importance and Performance Constructs -- 25 Tourism's Economic Contribution versus Economic Impact Assessment: Differing Roles for Satellite Accounts and Economic Modelling -- PART VI: ADMINISTERING -- 26 Sustainability and Tourism Dynamics -- 27 Employee Empowerment: A Key to Tourism Success -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W -- X -- Y.