The Supernova Advisor -- Contents -- Foreword -- Acknowledgments -- Introduction: Stepping onto the Invisible Bridge -- Chapter 1: The Trouble with Success -- Pareto's Discovery and the Beginning of the Vital Few -- Because the Money Kept Coming -- Chapter 2: Contact -- "Talk to Me-Here's When" -- What Drives Exceptional Service -- Doing the Math on Client Contact -- The Supernova Contact Ritual: 12/4/2 -- Contact Is Not Discipline-It's Ritual -- Let's Refocus -- Chapter 3: Segmentation -- Segmentation -- "You're on Service Probation" -- The First Hurdles -- Segmentation 101 to 401 -- Segmentation Isn't Subtle -- The 11 Screens -- Client Upgrades, Client Handoffs -- Min/Max -- Grow the Team with the Business -- Chapter 4: Organization -- Inverting the Org Chart -- An Update on the "Permanent Record" -- A Day in the Life -- The CA Owns the Calendar-Period -- The Bank of Trust: Now Accepting Deposits -- The Greatest Time-Saver Ever: Batch Processing -- Ritual over Discipline -- Golfers and Compliance Officers -- "It's What We Are Referred On" -- Chapter 5: Planning -- What Money Can't Buy -- Beyond Binders -- Planning Is Meaning with Deadlines -- Planning and Implementation: Joined at the Hip -- Your Family CFO -- Planning Deepens and Protects Your Relationship -- Investing as Nonhero -- The Coach: You -- The Family Office, Reimagined -- Chapter 6: Acquisition -- Supernova Is Growth -- Growth in a Minimum/Maximum Environment -- The Mantra: Service and Growth -- The Referral Mind-set -- Putting Wheels on the Best Ideas -- Go to the Folder -- Diving in Vertically -- Professional Networking at Supernova Speed -- Who Has the Time? -- Chapter 7: Leading the Practice -- Three Reasons to Change -- Lessons from the Nation's Best Dental Practice -- The Supernova Gameboard -- Reflective Accountability -- Why People Change.

The Bank of Trust, Internal Branch -- Who's the Boss? -- Do More with Less-Really -- Implementation Is Experimentation -- Final Thoughts on Moving Forward -- About the Author -- Supernova Consulting Group -- Supporting the Knapp Scholars -- Index.