FRONT COVER -- The Pocket Guide to Restorative Justice -- Contents -- Acknowledgements -- 1. Introduction -- Introducing restorative justice -- Principles of restorative justice -- Training, supervision and management -- 2. Geting started -- Taking on a new case -- Conflict of interest -- Continuity -- Voluntary engagement is crucial -- Paperwork - what you need -- Keeping a diary -- Who to contact first? -- 3. Contacting the offender -- Working in partnership with the caseworker -- Home visits: health and safety issues -- Meeting the offender -- Parents, carers and significant others -- Co-defendants -- 4. Contacting the victim -- Initial contact by letter -- Possible wording for opt-out letter -- Initial contact by phone -- Victim home visit -- Victim Support -- Unanswerable questions -- Young victims -- Commercial victims -- Schools as victims -- 5. Assessment -- Is a face-to-face meeting feasible and appropriate? -- Risk -- Written assessment -- Criteria for not proceeding with a direct meeting -- Disputed harm -- Confidentiality -- 6. Agreement to meet -- Multiple victims and co-defendants -- Safeguards for young and vulnerable victims or offenders -- Learning styles and needs of young people -- Cultural issues -- Equal opportunity for all -- Keeping both sides informed -- 7. Preparing for the meeting -- Venue -- Co-facilitation -- The room -- Seating -- Health and safety at the venue -- Restorative justice in custodial settings -- Arrival of participants -- 8. During the meeting - issues -- Silences -- Client-led -- Accept ambiguity -- Neutrality -- Strong emotions -- Scripts -- Language -- 9. The restorative meeting -- Summary of stages -- Stage 1: Introductions and groundrules -- Stage 2: Hearing everyone's stories -- Stage 3: Addressing issues and needs Identifying specific needs arising from the offence.

Stage 4: Reflecting on ways of repairing the harm -- Stage 5: Endings -- 10. Shuttle mediation -- Letters -- 11. Referral orders and panels -- The panel process -- Referral order contracts -- Referral order reviews and sign-offs -- 12. Recording and evaluation -- Feedback to referrers, magistrates and the media -- Professional development -- Appendix -- Resources -- Index -- BACK COVER.