Business Etiquette for Dummies, 2nd Edition -- About the Author -- Dedication -- Author's Acknowledgments -- Contents at a Glance -- Table of Contents -- Introduction -- About This Book -- Conventions Used in This Book -- What You're Not to Read -- Foolish Assumptions -- How This Book Is Organized -- Icons Used in This Book -- Where to Go from Here -- Part I: Conducting Yourself Gracefully in the Business World -- Chapter 1: Displaying Good Manners at Work -- Conducting Yourself with Class -- Communicating in the Business Arena -- Behaving No Matter Where Your Business Takes You -- Overcoming Challenges at Work -- Traveling Near and Far -- Chapter 2: Making a Positive Impression on the Job -- Surviving the Job Interview -- Being a Positive Part of the Workplace -- Visiting Another Office -- Chapter 3: Working in a Diverse Environment -- Respecting Physical Differences -- Respecting Racial and Ethnic Differences -- Respecting Gender and Sexual Differences -- Chapter 4: Look Sharp! Creating Professional Style and Presence -- The Essentials of Building an Appropriate Work Wardrobe -- Casual Workplace Wear for Women -- Formal Business Clothes for Women -- Casual Workplace Wear for Men -- Formal Business Clothes for Men -- You Clean Up Well! Personal Hygiene and Grooming -- Sending All the Right Signals: Body Language and Comportment -- Part II: Building Better Communication Skills -- Chapter 5: The Art of Meeting and Greeting -- Making Introductions with Ease -- Handling the Handshake -- Chapter 6: Making Polite Conversation -- Speaking Wisely and Listening Well -- Handling Office Conversations -- Branching Out and Getting Noticed with Effective Mingling -- Dealing with Common Conversational Faux Pas -- Chapter 7: Improving Your Telephone Manners -- Speaking and Listening on the Phone -- Making the Most of Telephone Technology.

Conducting Conference Calls and Videoconferences with Care -- Chapter 8: Sharpening Your Written Communication Skills -- Communicating with Clarity and Courtesy -- Surveying Corporate and Executive Stationery -- Writing Common Types of Business Correspondence -- Handling Formal Correspondence -- Addressing Envelopes for Business -- Chapter 9: Keeping Up with Electronic Etiquette -- Keeping Your Information Secure -- Handling 'Round-the-Clock Communications -- Practicing Civility on the Internet -- Figuring Out E-Mail Etiquette -- Being Mannerly with High-Tech Gadgets -- Using Office Equipment Appropriately -- Part III: Behaving in the Boardroom and Beyond -- Chapter 10: Minding Your Meeting Manners -- Planning a Meeting -- Taking a Seat -- Being an Effective Chair or Participant -- Chapter 11: Engaging in Business Meals and Parties -- Organizing a Business Meal at a Restaurant -- Planning the Perfect Social Event for Business -- Drinks, Anyone? Understanding Cocktail Parties -- Attending a Banquet -- Chapter 12: Mastering Dining Etiquette -- Starting Any Meal on the Right Foot -- A Primer on Basic and Formal Table Settings -- The Meal: Managing Basic to Formal Dining -- Scoring High Marks for Wine Savvy -- Coping with Difficult-to-Eat Foods and Unusual Utensils -- Managing Dining Mishaps -- Chapter 13: Attending Conferences, Trade Shows, and Special Events -- Being a Stellar Representative of Your Company -- Schmoozing and Networking -- Socializing after Hours -- Planning and Participating in Special Events -- Chapter 14: Taking Part in a Variety of Social Off-Site Activities -- Hosting Group Outings -- Displaying Good Manners, No Matter the Sport -- Attending Sporting and Cultural Events -- Chapter 15: Marking Life's Major Events and Passages -- Making the Most of Company Parties -- Employee Birthdays, Weddings, Babies, and Deaths.

Pondering Whether to Give or Not to Give -- Finding Appropriate Gifts for Every Occasion -- Part IV: Overcoming Work-Related Challenges -- Chapter 16: Coming to Terms with Difficult People -- Getting a Grip on Work Dynamics -- Understanding Problem Personalities -- Taking a Deep Breath and Relaxing after an Irritating Run-In -- Chapter 17: Managing Office Conflict -- Realizing That Conflict Can Be Good ( It's True!) -- Managing Conflict with Your Peers -- Resolving a Conflict with Your Boss -- Managing Conflict If You're the Boss -- Staying Out of the Fray If You're a Spectator -- Chapter 18: Managing Ethical Dilemmas at Work -- Billing the Company for Expenses -- Understanding Loyalty, Confidentiality, and Security -- Mixing Personal Business and Work -- Saying " No" and Maybe - Just Maybe - Keeping Your Job -- Chapter 19: Handling Sexuality in the Workplace -- Defining and Avoiding Sexual Harassment -- Confronting Sexual Harassment -- Having a Romantic Relationship with Someone from Work -- Part V: Doing Business on a Global Scale -- Chapter 20: Pack Your Manners! Traveling for Business -- Planning Your Trip -- Practicing Good Manners When You Travel By Air -- On the Road Again: Using Public and Private Transportation When You Arrive -- Knowing the Ins and Outs of Hotels -- Traveling with Colleagues -- Staying Safe: A Special Word for Women Travelers -- Chapter 21: Now You've Arrived: Adapting to a New World -- Minding Your Multicultural Manners -- Taking to the Foreign Road -- Chapter 22: Crossing Cultural Lines: Your Passport for Success -- Exploring Business Etiquette in Europe -- Acting Appropriately in Africa -- Showing Respect in the Middle East -- Behaving Gracefully in India -- Adhering to Traditions in Asia -- Doing Business in Australia and New Zealand -- Building Business Relationships in Latin America -- Part VI: The Part of Tens.

Chapter 23: Nearly Ten College-to-Career Etiquette Tips -- Start with Some Etiquette Research -- Take an Etiquette Class -- Get Noticed with a Flawless Cover Letter and Résumé -- Present Yourself Professionally -- Master the Art of Introductions -- Communicate with Style and Confidence -- Experience the Magic of Networking -- Make Yourself Clear on the Phone -- Cultivate Contacts via E-Mail -- Chapter 24: Ten Tips for Impressive Job Interviews -- Do Your Homework on the Company -- Practice Your Answers -- Dress the Part -- Arrive Early -- Make a Lasting First Impression on the Interviewer -- Keep It Simple and Stay Focused -- Play It Cool -- Use Your Best Table Manners -- End the Interview on a High Note -- Send a Thank-You Note -- Index.