Cover -- Preface -- Contents -- Chapter 1 Quality and Quality Control -- Inspection -- Quality Characteristics -- Chapter 2 Probability Distributions -- Introduction -- Probability -- Binomial Distribution -- Poisson Distribution -- Normal Approximation to the Binomial -- Chapter 3 An Overview of Total Quality Management -- Evolution of Quality -- Definition -- TQM Concepts -- Basic Approach -- The Deming's Philosophy -- Gurus of Total Quality Management -- The Five Principles of TQM -- History of Quality Control in India -- TQM Organization -- Chapter 4 Leadership -- Introduction -- Characteristics of Quality Leaders -- Role of TQM Leadership -- Continuation Process Improvement -- The PDSA Cycle -- Six Sigma(6o) Quality -- Conclusion -- Chapter 5 Tool and Techniques of TQM -- Introduction -- Benchmarking and Competitive Analysis -- Quality by Design -- Chapter 6 Statistical Process Control -- Introduction -- TQC Tools -- Process Capability -- Summary -- Chapter 7 Control Charts for Attributes -- Attribute Control Charts -- p-Chart -- np-Chart -- C-Chart or U-Chart -- Chapter 8 Acceptance Sampling -- Introduction -- Types of Sampling Plans -- Operating Characteristic Curve (O.C. Curve) -- Double Sampling Plan -- Chapter 9 Reliability -- Definition -- Redundancy -- Chapter 10 Experimental Design -- Introduction to Design of Experiments -- Terminology Used in Design of Experiments -- Some Important Designs -- Quality Control -- Taguchi's Quality Philosophy -- Parameter Design -- Tolerance Design -- Statistical Quality Control Tables -- Binomial Distribution -- Poisson Distribution -- Normal Curve -- 't' Distribution -- Chi-Square Distribution -- 'F' Distribution -- Random Numbers -- Factors for Computing 3σ Control Limits.