Cover -- Contents -- List of Figures -- List of Tables -- Acknowledgements -- 1 The Evolution of HR -- Who we are -- Where is HR today? -- HR Business Partnering - the model for change -- HR BPs today -- PART 1 THE HR BUSINESS PARTNER MODEL IN PRACTICE -- 2 The HR BP Role -- Likely attributes of the HR BP role -- The HR BP activities in practice -- Summarizing the HR BP role - key success factors -- The holistic model for HR - the function's structure -- 3 The Role of the Shared Service Centre -- The scope of the SSC -- The organizational design of the SSC -- The benefits of the SSC -- What is the HR BP's role in the SSC model? -- 4 The Role of the HR Centre of Excellence -- The scope of the CofE -- The organizational design of the CofE -- The benefits of the CofE -- What is the HR BP's role in the CofE model? -- 5 The Role of Outsourcing -- What are the issues driving companies to outsource their HR functions? -- What are the advantages of outsourcing? -- What are the disadvantages of outsourcing? -- What is the HR BP's role in any outsourcing arrangement? -- 6 What Does this Mean for the Line Manager? -- The role of the line manager -- The line manager's concerns -- Reviewing the model -- PART 2 HR TECHNOLOGY - THE BUSINESS PARTNER TOOLKIT -- 7 The HR BP and Technology -- What do HR systems have to offer? -- Core elements of a Human Resource Information System -- 8 Integrated Solutions or 'Best of Breed' -- Deciding what you need -- Where does it hurt? -- Typical issues reducing the impact of technology on the HR function -- Where are we heading? -- The business context will heavily influence the systems requirements -- HR strategy and implications for HR systems -- Agreeing some key principles -- 9 Functional Scope and Business Requirements -- Management information -- Types of management information.

10 The Business Case for Technology Investment -- The purpose of the business case -- The use of third parties to support the business case -- Preparing the cost model -- The benefits case -- Selling the case to the Board -- PART 3 COMPLETING THE JIGSAW -- 11 The Role of the HR BP - The Line Manager's Viewpoint -- HR and its reputation -- Common pitfalls encountered when introducing the Business Partner model -- Winning the hearts and minds of the business - a strategy for success -- 12 Measurement of Success -- The value of measurement -- Measuring human capital -- A common language for measurement -- Approaches to measurement -- The effectiveness of HR measurement -- Measuring for success -- 13 Capabilities for Successful Business Partnering -- What is the change? -- The importance of context -- Business generalist vs technical expert -- Business Partner as internal consultant -- 14 Developing the HR BP -- Developing capability -- Skills development -- Learning from experience -- Key themes in role development activities -- 15 Selection and Career Management for Business Partners -- Selection of HR BPs -- Selection criteria -- Recruitment channels -- Some of the challenges -- Career management for Business Partners -- What is happening on the ground today? -- The role of succession management -- 16 Lessons Learnt Implementing the HR BP Model -- Implementation lessons learnt -- A year in the life of an HR Business Partner -- Index -- A -- B -- C -- D -- E -- G -- H -- I -- K -- L -- M -- O -- P -- R -- S -- T -- U -- V -- W.