Cover -- Contents -- List of Figures -- List of Tables -- Acknowledgements -- About the Authors -- Chapter 1 Introduction to Human Factors Methods -- Stage 1 - Initial Literature Review of Existing HF Methods -- Stage 2 - Initial Methods Screening -- Stage 3 - Methods Review -- Chapter 2 Data Collection Methods -- Interviews -- Questionnaires -- Observation -- Chapter 3 Task Analysis Methods -- Hierarchical Task Analysis (HTA) -- Goals, Operators, Methods and Selection Rules (GOMS) -- Verbal Protocol Analysis (VPA) -- Task Decomposition -- The Sub-Goal Template Method (SGT) -- Tabular Task Analysis (TTA) -- Chapter 4 Cognitive Task Analysis Methods -- Cognitive Work Analysis (CWA) -- Applied Cognitive Task Analysis (ACTA) -- Cognitive Walkthrough -- Critical Decision Method (CDM) -- Critical Incident Technique (CIT) -- Chapter 5 Process Charting Methods -- Process Charts -- Operation Sequence Diagrams (OSD) -- Event Tree Analysis (ETA) -- Decision Action Diagrams (DAD) -- Fault Trees -- Murphy Diagrams -- Chapter 6 Human Error Identification Methods -- Systematic Human Error Reduction and Prediction Approach (SHERPA) -- Human Error Template (HET) -- Technique for the Retrospective and Predictive Analysis of Cognitive Errors (TRACEr) -- Task Analysis for Error Identification (TAFEI) -- Human Error HAZOP -- Technique for Human Error Assessment (THEA) -- Human Error Identification in Systems Tool (HEIST) -- The Human Error and Recovery Assessment Framework (HERA) -- System for Predictive Error Analysis and Reduction (SPEAR) -- Human Error Assessment and Reduction Technique (HEART) -- The Cognitive Reliability and Error Analysis Method (CREAM) -- Chapter 7 Situation Awareness Assessment Methods -- SA Requirements Analysis -- Situation Awareness Global Assessment Technique (SAGAT) -- Situation Awareness Rating Technique (SART).

Situation Awareness Subjective Workload Dominance (SA-SWORD) -- SALSA -- Situation Awareness Control Room Inventory (SACRI) -- Situation Awareness Rating Scales (SARS) -- Situation Present Assessment Method (SPAM) -- SASHA_L and SASHA_Q -- Mission Awareness Rating Scale (MARS) -- Situation Awareness Behavioural Rating Scale (SABARS) -- Crew Awareness Rating Scale (CARS) -- Cranfield Situation Awareness Scale (C-SAS) -- Propositional Networks -- Chapter 8 Mental Workload Assessment Methods -- Primary and Secondary Task Performance Measures -- Physiological Measures -- NASA Task Load Index (NASA TLX) -- Modified Cooper Harper Scales (MCH) -- Subjective Workload Assessment Technique (SWAT) -- Subjective Workload Dominance Technique (SWORD) -- DRA Workload Scales (DRAWS) -- Malvern Capacity Estimate (MACE) -- Workload Profile Technique -- Bedford Scales -- Instantaneous Self-Assessment (ISA) -- Cognitive Task Load Analysis (CTLA) -- Subjective Workload Assessment Technique (SWAT) -- Pro-SWORD - Subjective Workload Dominance Technique -- Chapter 9 Team Assessment Methods -- Behavioural Observation Scales (BOS) -- Comms Usage Diagram (CUD) -- Co-ordination Demands Analysis (CDA) -- Decision Requirements Exercise (DRX) -- Groupware Task Analysis (GTA) -- Hierarchical Task Analysis for Teams: HTA(T) -- Team Cognitive Task Analysis (TCTA) -- Social Network Analysis (SNA) -- Questionnaires for Distributed Assessment of Team Mutual Awareness -- Team Task Analysis (TTA) -- Team Workload Assessment -- Task and Training Requirements Analysis Methodology (TTRAM) -- Chapter 10 Interface Analysis Methods -- Checklists -- Heuristic Analysis -- Interface Surveys -- Link Analysis -- Layout Analysis -- Questionnaire for User Interface Satisfaction (QUIS) -- Repertory Grid Analysis -- Software Usability Measurement Inventory (SUMI) -- System Usability Scale (SUS).

User Trials -- Walkthrough Analysis -- Chapter 11 Design Methods -- Allocation of Function Analysis -- Focus Groups -- Mission Analysis -- Scenario Based Design -- Task-Centred System Design -- Chapter 12 Performance Time Prediction Methods -- Multimodal Critical Path Analysis (CPA) -- Keystroke Level Model (KLM) -- Timeline Analysis -- Chapter 13 Human Factors Methods Integration: A Case Study in the Railway Industry -- Introduction -- Event Analysis of Systemic Teamwork (EAST) -- Summary of Component Methods Within EAST -- Structure of the EAST Methodology -- Layer 1 - Data Collection Methods -- Layer 2 - Analysis Methods -- Layer 3 - Representational Methods -- Procedure and Advice -- Railway Maintenance Example -- Conclusions -- Appendix: Human Factors Methods Database and Glossary -- Bibliography and References -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W.