CONTENTS -- LIST OF FIGURES -- LIST OF TABLES -- 1 Management information systems -- Key concepts and themes -- Introduction -- Management information systems defined -- Types of systems -- Design -- Information overload -- Structure of the book -- Case description -- Further reading -- PART I: DESIGNING INFORMATION SYSTEMS -- 2 Structuring data, part 1 -- Key concepts and themes -- Introduction -- Entities -- Attributes -- Attribute types -- Relationships -- Many-to-many relationships -- Further reading -- 3 Structuring data, part 2 -- Key concepts and themes -- Introduction -- UML -- Objects and associations -- Generalizations -- State transitions -- Further reading -- 4 Querying data -- Key concepts and themes -- Introduction -- Selecting attributes -- Selecting specific instances -- Joining R-tables -- Multiple joins and de-normalization -- Further reading -- 5 Aggregating data -- Key concepts and themes -- Introduction -- Manipulating aggregated tables -- Data aggregation scales -- Aggregation options -- Summary tables and frequency tables -- Cross-tabulations and pivot tables -- Further reading -- 6 Visualizing data -- Key concepts and themes -- Introduction -- Visualizing one variable -- Visualizing two variables -- Visualizing three or more variables -- Dynamic charts -- Colour and other visual effects -- Further reading -- PART II: SUPPORTING MANAGEMENT DECISIONS -- 7 Monitoring key performance indicators -- Key concepts and themes -- Introduction -- Identifying key performance indicators -- Adding bandwidth -- Adding comparative indicators -- Exceptions -- Sensitivity analysis -- Further reading -- 8 Selecting alternatives -- Key concepts and themes -- Introduction -- The decision matrix -- Decision strategies -- Shortlisting -- Utility mapping -- Further reading -- 9 Epilogue -- APPENDIX 1 Transaction data for sales department case.

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