Contents -- Preface -- Introduction -- PART I: THE EMERGENCE OF VIOLENCE IN SOCIETY AND HEALTH CARE SETTINGS -- 1 The Sociology of American Violence -- 2 The Evolution of Health Care Delivery: Setting the Stage for Violence in the ED -- 3 Why Are EDs Targets for Violence? -- 4 The Cost of ED Violence -- 5 Creating the ED as a Safe Haven -- PART II: ASSESSING VIOLENCE IN THE ED: THE VICTIMS AND THE PERPETRATORS -- 6 Assessment of Your ED: Identifying Your ED Risk for Violence -- 7 Assessment of Your ED Patients: Recognizing Your Patients as Victims of Violence -- PART III: INTERVENTION IN THE ED: TOOLS AND STRATEGIES FOR A VIOLENCE-FREE ED -- 8 Initiating Change for ED Violence Prevention -- 9 Communication Strategies: Intra-Institutional -- 10 Community Communication Strategies -- PART IV: OUTCOMES AND FUTURE DIRECTIONS -- 11 The Benefits of Implementing Violence Prevention Strategies -- 12 Future Directions -- APPENDICES -- Appendix A: Recommended Web Sites for Violence Reduction Resources -- Appendix B: Recommended Policies for Emergency Department Violence Reduction -- Appendix C: American College of Emergency Physicians: Emergency Department Crowding and Boarding Strategies White Paper -- Appendix D: The American College of Emergency Physicians: The National Report Card on the State of Emergency Medicine for 2009 (The National Grade: C-) -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W -- Y -- Z.