Title page -- Contents -- Introduction -- Societal context -- Performance measurement in non-profit organisations -- External goals of the housing associations -- The conceptual systems approach -- Performance measurement and systems theory -- Purpose of this book -- References -- Assessing the social and financial performance of housing associations -- Introduction -- Approaches to measure social performance -- Approaches to measure financial performance -- Conclusion: towards a comprehensive system of performance measurement? -- References -- Investment and portfolio goals -- Introduction -- Overview of portfolio objectives -- Models for developing portfolio policies -- Portfolio management and investments -- Discussion and conclusions -- References -- Measuring and steering liveability in neighbourhoods -- Introduction -- The production process for maintaining and increasing liveability -- Measuring liveability -- Steering liveability -- Guidelines for steering liveability -- References -- Securing performance of building components -- Introduction -- Maintenance planning and execution -- Performance of building components -- Condition assessment of building components -- Planning and calculation of condition-based maintenance -- Maintenance procurement and performance measurement -- Conclusions and discussion -- References -- Healthy housing -- Introduction -- Mould -- Theoretical framework -- Health performance of housing -- Discussion -- Conclusions -- References -- Tenant-empowerment through choice of tenure -- Introduction -- The social background -- How Te Woon operates -- Performance-based steering -- References -- Securing high performance maintenance service delivery -- Introduction -- Maintenance services -- Maintenance services and performance measurement -- Determinants of service quality -- The case of KWH-huurlabel -- Conclusions.

References -- Discussion -- References.