Cover Page -- About the Author -- Title -- Copyright -- Dedication -- Contents -- Introduction -- Acknowledgements -- Part I Macrocontexts of change -- 1 The Context of Change -- Introduction -- Changes in society -- The impact of theories of chaos and complexity -- The impact of market forces in education -- Why use business models in the management of educational change? -- Notes -- 2 Elements of Change -- Defining change -- The nature of change -- Stages of change -- Problem-solving approaches -- The three-step model - unfreezing, moving, refreezing -- Staged and phased models of change -- Incremental and radical change -- Strategy development -- Change as organizational development -- Notes -- 3 Managing Change: The Japanese Model -- Introduction -- Principles of Japanese organizations -- Consensus, consultation and involvement -- Kaizen and its significance -- Efficiency in Japanese companies and the just-in-time system -- Poka yoke and its significance -- Flexibility and teamwork -- Criticisms of the Japanese model -- Summary of implications of the Japanese model for education -- Notes -- 4 Change and the Push for Quality -- Introduction -- Defining quality -- The quality gurus -- Kitemarks and charter marks of quality -- Strategies for developing quality in education -- Notes -- Part II Microcontexts of change -- 5 Individual Motivations for and Against Change -- Introduction -- Resistance to change -- Motivation, incentives and facilitating factors -- Force-field analysis -- Change as loss and gain: the emotional aspects of change -- Change and conflict management -- Change as creativity -- Summary of educational implications of individual motivations for and against change -- Notes -- 6 Organizational Factors and Change -- Introduction -- Perspectives on organizations and organizational culture.

Mechanical, bureaucratic, organic and collegial organizations -- Organizational structures -- The organization as a learning organization -- Organizational health and climate -- Planning for organizational development -- Summary of educational implications of organizational factors for change -- Notes -- 7 Teamwork -- Introduction -- Defining a team -- The advantages and disadvantages of teamwork -- Types of team -- Roles and makeup of teams -- Team leadership -- Characteristics of effective and ineffective teams -- Developing teams -- Summary of implications for education -- Notes -- 8 Leadership, Senior Management and the Expertise of the Change Agent -- Introduction -- Overlaps between leadership and management -- The tasks and roles of the leader/senior manager -- Leaders, power and empowerment -- Characteristics of effective leaders -- Summary of implications for education -- Notes -- Postscript -- Bibliography -- Index.