Hyperformance: Using Competitive Intelligence for Better Strategy and Execution -- Contents -- Introduction -- Part One: Understanding Intelligence and Strategy -- Chapter 1: The DNA of Competitive Advantage -- Fire in the Belly -- The Intelligence Cycle -- Managing Versus Leading -- Stages of Conflict -- Rallying the Troops -- Firefighters Copy the Suit-and-Tie Crowd -- Chapter 2: Leadership's New Benchmark -- Managed Learning -- Huddle Up -- Why Aggressive Type A Personalities Accept Direction -- One Hundred Years of Preparation -- Learning to Learn -- Chapter 3: It's All About Networks -- "Failure Is Not an Option" -- The Skill of Synthesis -- The Impossible Occurs -- The Network That Changed Music -- A Purpose-Driven Company -- Part Two: Fieldwork -- Chapter 4: Collecting Data: New School and Old School -- Old School Information -- Why Me? -- What About the Firm? -- An Example of How to Use This Information -- Know What Information Is Out There About You! -- Chapter 5: All the World's a Trade Show Stage -- Scouting Redux -- Smile for the Camera -- Everything's Bigger in Texas -- Paradise by the Dashboard (Devices) Light -- I'm a Small Business, and I'm Here to Help -- Business as Theater -- Chapter 6: Denial, Deception, and Other Forms of Flattery -- Who Says Denial Is Such a Bad Thing? -- Seeing Through the Wool over Your Eyes -- Do You Believe in Magic? -- When We Practice to Deceive -- Trial by Fire and the Cutting Edge -- The Prime Minister's Directive -- Part Three: Back Office Research -- Chapter 7: Psychological Forensics: CSI of the Mind -- Into the Mind's Eye -- Special (Psychological) Weapons and (Mental) Tactics -- Labeling People -- Chapter 8: Negotiations: Mastering the Evil Art -- The Art: Establishing Rapport -- The Science: A Remote Psychological Profile -- A Spreadsheet for Negotiations -- Customizing the Pitch.

The Negotiating Trinities -- Chapter 9: Social Network Analysis and Communities -- Semantic Arguments -- Who's Who in the Zoo? -- Nobody Ever Says, "It's Just a Game," When They're Winning -- Usability and Relational Data -- Message Masterminds -- Trade Shows: Social Network Victims or Victors? -- Rescue Me -- Products of Our Environment -- Part Four: Three Stages of Conflict -- Chapter 10: Tactical Advantage: The Who -- Understanding the Terrains -- Who Are You? -- A Laser-Like Focus -- Who's Who in the Zoo? -- Chapter 11: Operational Advantage: The How -- Puppet Master -- Cancelled Czechs -- Shopping Wars -- Spreading the Wealth -- How We Do Our Voodoo -- Chapter 12: Strategic Advantage: The What -- DuPont: Better Analysis from Uncertainty -- Enron: If Only Someone Had Bothered to Look -- Intel(ligence) Inside -- Carp Fishing -- Evolution of the CARP -- Game Changing -- Epilogue: A Look Back at the Next Twenty Years -- Appendix: Psychological Assessment Tools -- Notes -- Acknowledgments -- The Author -- Index.