Title Page -- Copyright Page -- Dedication -- Table of Contents -- Table of Figures -- Foreword -- INTRODUCTION - Shards in the Glass Ceiling -- CHAPTER 1 - Creating the HP Way -- Beginnings -- The Genesis of the HP Way -- Contribution -- CHAPTER 2 - Lord Kelvin's Imperative -- Terman's Protégés -- A Paradigm Shift in Communications Electronics -- A Paradigm Shift in Digital Electronics -- CHAPTER 3 - Scaling the HP Way -- The Watershed Events -- Impact of Moving a Division -- Products, Programs, and Strategies -- Scaling the HP Way -- CHAPTER 4 - Division Renewal and the Corporate Laboratories -- An R&D Manager's View -- Division Renewal -- Division Renewal Versus Corporate Renewal -- Integrating the Sales Force -- HP Infrastructure for Customer Service -- HP Laboratories -- Corporate Research Labs -- CHAPTER 5 - Planned Transformation -- Acquisitions -- Assimilation: Harder Than Acquisition -- Evolution of the Medical Group -- Evolution of the Analytical Group -- Evolution of the Components Group -- International Operations -- The Computing Transformation -- The Management Challenge of the Computing Transformation -- The Transformation Factor -- CHAPTER 6 - Unexpected Transformation -- A Calculator, Not a Computer -- Leadership Renewal -- Hewlett's Inauguration -- MPE-Rx for Business -- The End of the Beginning -- Managing the Transformation -- Personal Computers for Engineers -- You Just Cost Me 395, Sir -- CHAPTER 7 - Second Watershed -- Building a Second Career -- Give 'em Hell, Dave -- Bill Versus Dave? -- The Shareholder Letters -- Teaching the HP Way -- The Systems Business or the HP Way -- Amigo-So Friendly It Never Left Home -- A Siege Mentality -- A Changing Computing Scene -- The Software Issue -- Transformation-Indeed -- CHAPTER 8 - The Secret Sauce -- A Single Parts-Numbering System -- Corporate Quality -- Corporate Groups.

Comsys -- Here, Let Me Show You How . . . -- A Jump Start on the Competition -- Leitmotif -- Honors Co-Operative Learning -- Lingua Franca -- Movers and Shakers . . . from the Design Lab -- The Secret Sauce and the HP Way -- Communications Test Equipment -- Scientific Instrumentation -- Scientific Computation -- Business Computation -- Key Products of the 1980s and 1990s -- HP CEO Leadership -- Agilent CEO Leadership -- HP Strategic Leadership -- HP R&D Leadership -- CHAPTER 9 - Disruptive Forces -- A Microsoft PC -- No Computer Scientists? -- Try It for Two Weeks -- A Clash of Cultures -- The HP Way in Practice -- Discussion Forums -- Computer Group Tension with the HP Way -- HP Labs Leadership -- A Lonely Vigil -- CHAPTER 10 - Marks on Paper -- Two Sides to Printing -- A Long Slow Road to Leadership -- Low-Cost, High-Volume "Commodities" -- Evolution of a Marketeer -- The Story Behind the Story -- CHAPTER 11 - We Need to Be Number One -- Standards, Standardization, and the HP Way -- Meanwhile at the High End -- In Search of Excellence -- 1984-The Golden Age of Electronics -- Perfect Enough? -- Staying Alive Awaiting Spectrum -- The Spectrum Management Challenge -- Spectrum Arrives -- Selling a Better Mousetrap -- Workstation Aberration -- Personal Computers Go Mainstream -- The Acquisition Trail -- CHAPTER 12 - Looking Forward -- Answering the Fire Bell One More Time -- The Competitive Challenge for HP -- Recognizing a Restructuring -- HP-PA Comes of Age -- A Challenging CEO Environment -- John Young and the Silicon Valley Forty -- The Mythic HP Way -- CHAPTER 13 - Strategic Turmoil -- Ignorance Is Bliss -- MC-A Study in Leadership -- The Wintel Battle -- The HP Board Gets Involved -- A Strained Partnership -- Losing Traction -- The Shef field Address at Yale -- The Lightbulb Business? -- The Dot-Com World Meets HP -- A Crisis of Confidence.

M&A-Acquiring a New Strategy -- CHAPTER 14 - Amicable Separation -- Agilent Technologies Goes It Alone -- Out from Under the Shadow -- Agilent Technologies Tries M&A -- Agilent Technologies Tries Divestiture -- Renewal with Resizing -- Opting for a Sa fe Haven -- CHAPTER 15 - Indigestion -- Selecting . . . an Outsider -- Carly Meets the HP Way -- The HP Way, Version 2001.1 -- Dot-Com Disaster -- HP Public Relations-Internally -- Consolidation? -- Not Your Father's HP -- Double-Down with Compaq -- Back fire -- The Food Fight -- True Believers -- Merging Two Cultures -- CHAPTER 16 - Who Decides Who Decides? -- A Critical Trade Press -- The PC Challenge -- End of an Era -- The Queen Is Dead, Long Live the King -- Pretexting and the HP Way -- Press Time for Silicon Valley -- Press Time for the HP Way -- The HP Way Reinterpreted -- HP Values Reinterpreted -- HP Citizenship Faces Challenges -- Services . . . from HP Labs -- Enterprise Software -- Massive Multiplayer Games -- A Massive Services Gambit -- Foretelling the Future -- Could HP Leave Palo Alto? -- A Curious Leadership Style -- EPILOGUE - Where Now? -- APPENDIX A - HP Transformations -- APPENDIX B - Packard's "Simple Rules"-aka "The Eleven Rules" -- APPENDIX C - Memorable David Packard Speeches -- APPENDIX D - Managing Innovation: An Oxymoron? -- APPENDIX E - Stock Price Comparisons -- Acknowledgments -- Notes -- HP/Agilent Name Index -- HP/Agilent Specific Topics Index -- General Index.