COVER -- Contents -- Management Communication -- Objectives of Communication -- Forms of Communication -- Barriers and Gateways to Effective Communication -- Non - verbal Communication -- Cross Cultural Communication -- Listening -- Speaking Skills -- Business and Social Etiquette -- Making Presentations and Speeches -- Interview Techniques -- Meetings -- Essentials of Effective Managerial Writing -- Structure and Format of Business Letters -- Letter Writing Techniques -- Enquiries and Replies -- Orders and Replies -- Complaints, Claims and Adjustments -- Collection Letters -- Sales Letters -- Banking Correspondence -- Agency Letters -- Job Application and Interview Letters -- Memos, Circulars, Notices -- Reports - Types and Structure -- Wrtting A Report.