No More Consultants -- Contents -- Foreword -- Preface -- 1. Introduction - Why No More Consultants? -- Five Key Questions -- How to Read No More Consultants -- Chapter by Chapter -- 2 Discovering the River -- Forming the River -- Beating Consultants at Their Own Game -- Spotting the Potential for Learning and Sharing -- Examining the Distribution of Performance -- Watching the River Over Time -- 3 Building the Framework -- Deciding Who to Involve -- Identifying and Selecting the Practices -- Deciding the Variables -- Defining the Levels -- Developing our 'Effective Meetings' Example -- Story 1 - Using Self-assessment to Unite a Consortium of Companies -- Story 2 - Helping UK Government Departments to Develop and Learn -- The Benefits of Global Rather than Local Frameworks -- Defining the Strategy -- 4 Applying the Approach -- It's All About the Conversations -- Involving the Procrastinators -- The Environment -- Story 3 - Responding to AIDS in Brazil -- Sharing Experience Within a Framework -- It is Subjective, and De-personalises the Emotion -- It Challenges Our Assumptions -- The Focus for Improvement -- Finding Ways to Close the Gap in Performance -- Story 4 - Developing Professional Communities in Oracle -- Story 5 - Assessing Knowledge Management in UK Regional Government Offices -- Story 6 - Linking the Supply Chain -- Launching and Going to Scale -- 5 The Role of the Facilitator -- What Are the Attributes of a Good Facilitator? -- What Does a Facilitator Do? -- 6 Creating the River -- Constructing the River Diagram on Paper -- Innovative and Practical Ways to Visualise a River Diagram -- Creating the Stairs Diagram -- Story 7 - Developing a Knowledge Culture in the National Health Service -- 7 Learning from Experience -- Offers and Requests -- Learning from Experience Through a Peer Assist -- Story 8 - Organic Rice Farming in Thailand.

Story 9 - Peers in Unexpected Places - When Great Ormond Street Hospital Met Ferrari! -- Barriers to Sharing -- Tall Poppy Syndrome -- Shrinking Violet Syndrome -- Not Invented Here Syndrome -- Real Men Don't Ask for Directions -- 8 Improving and Sustaining -- Measuring Progress -- Leading and Lagging Indicators -- Modifying the Framework -- Local Customisation -- External Benchmarking - Towards Level Six -- Story 10 - The Sustainable Development of Cities -- 9 So What Do We Do Now? -- Appendix A Self-Assessment Framework for Effective Meetings -- Appendix B Learning and Development Self-Assessment Framework -- Appendix C Creating a River Diagram with Excel -- Appendix D Knowledge and Organisation Development in the NHS -- Further Reading -- Index.