Getting Things Done atWork -- Editorial page -- Title page -- LCC page -- Table of contents -- Acknowledgments -- 1. Introduction -- 1.1. Exploring power in a New Zealand workplace -- 1.2. Methodology -- 1.2.1. Data collection -- 1.2.2. Dataset -- 1.2.3. Data processing procedure -- References -- 2. Directives, requests and advice -- 2.1. Previous research on directives, requests and advice -- 2.1.1. Directives -- 2.1.2. Requests -- 2.1.3. Advice -- 2.1.4. Compliance-gaining -- 2.1.5. Summary of previous research -- 2.2. Definitions from previous research -- 2.2.1. Directive -- 2.2.2. Request -- 2.2.3. Advice -- 2.3. Terminology -- 2.4. Distinguishing factors -- 2.4.1. Role-relationships and obligation -- 2.4.2. Expectation of compliance and right of refusal -- 2.4.3. Benefit from the action -- 2.4.4. Summary of distinguishing factors -- 2.5. Different sub-types of directives, requests and advice -- 2.5.1. now or later -- 2.5.2. Elicited or spontaneous -- 2.5.3. Specific or general -- 2.5.4. Condition or no condition -- 2.5.5. Prohibitives -- 2.5.6. Summary of sub-types -- 2.6. Politeness as a distinguishing criteria -- 2.7. Conclusion -- References -- 3. Identifying control acts -- 3.1. Forms -- 3.1.1. Imperatives -- 3.1.2. Interrogatives and declaratives -- 3.1.3. Summary -- 3.2. Identifying control acts where the action is not stated -- 3.3. Context -- 3.3.1. Social context -- 3.3.2. Discourse context -- 3.4. Intention and perception -- 3.5. Conclusion -- References -- 4. Analysis of control act head acts -- 4.1. Overall results -- 4.2. Basic categorisation of head acts -- 4.2.1. Introduction -- 4.2.2. Directness and explicitness -- 4.3. Categorisation of explicit head acts -- 4.3.1. Imperatives -- 4.3.2. Interrogatives -- 4.3.3. Declaratives -- 4.3.4. Summary of explicit head act categorisation -- 4.4. Categorisation of implicit head acts.

4.4.1. Partial/incomplete/abbreviated action -- 4.4.2. Focus on others -- 4.4.3. Summary of implicit head act categorisation -- 4.5. Conclusion -- 5. Modification of control act head acts -- 5.1. Internal modification -- 5.1.1. Syntactic modification -- 5.1.2. Lexical/phrasal modification -- 5.1.3. Modal verbs -- 5.1.4. Semantics of modal verbs and marginal auxiliaries -- 5.1.5. Summary of internal modification devices -- 5.2. External modification -- 5.2.1. Alerters -- 5.2.2. Supportive moves -- 5.2.3. Summary of external modification devices -- 5.3. Conclusion -- 6. Exploring control acts in context -- 6.1. Introduction to the interaction -- 6.2. Analysis of the interaction -- 6.2.1. Status report -- 6.2.2. Genevieve seeks advice on use of the passive -- 6.2.3. Donna's writing -- 6.2.4. Conferences -- 6.2.5. Marcie's problem -- 6.2.6. Work priorities -- 6.2.7. Policy unit one report -- 6.3. Control acts in context -- References -- 7. Control acts between Managers and their staff -- 7.1. Types of control act -- 7.1.1. Between Managers and Senior Staff -- 7.1.2. Between Managers and Administration Staff -- 7.1.3. Comparing Managers and staff at different levels -- 7.2. Forms used -- 7.2.1. Between Managers and Senior Staff -- 7.2.2. Between Managers and Administration Staff -- 7.2.3. Comparing Managers and staff at different levels -- 7.3. External mitigation of Managers' directives to Executive Assistants -- 7.4. Conclusion -- References -- 8. Managers and power in the workplace -- 8.1. Other ways the Managers may minimise or mark status differences -- 8.1.1. Acknowledgement of staff's skills and expertise -- 8.1.2. Turn-taking -- 8.1.3. Amount of talk -- 8.1.4. Topic choice -- 8.1.5. Other types of speech act -- 8.2. Sonia and Ruth's interactive style of management -- 8.2.1. General style of management.

8.2.2. Dealing with potentially problematic situations -- 8.3. Power in the interactions between Managers and their staff -- References -- 9. Language and power between equals -- 9.1. Control acts -- 9.1.1. Types of control act -- 9.1.2. Forms used -- 9.1.3. Mitigation -- 9.1.4. Summary -- 9.2. Other aspects of interaction between equals -- 9.2.1. Amount of talk -- 9.2.2. Turn-taking -- 9.2.3. Topic choice and flow -- 9.2.4. Acknowledgement of expertise power -- 9.2.5. Acknowledgement of face -- 9.3. Effective communication between equals -- References -- Appendix A.Transcription conventions -- Basic Conventions -- Non-standard speech and noises -- Numbering in transcript excerpts cited -- Appendix B. Main interaction purpose and word counts -- Appendix C. Directive head acts -- Sonia's directives -- Sonia to Anna (26 with 29 head acts) -- Sonia to Beth (50 with 54 head acts) -- Sonia to Clare (3 with 5 head acts) -- Sonia to Donna (5 with 5 head acts) -- Sonia to Eloise (16 with 22 head acts) -- Sonia to Francine (8 with 11 head acts) -- Sonia to Genevieve (29 with 34 head acts) -- Sonia to Hilary (20 with 24 head acts) -- Sonia to Irene (2 with 4 head acts) -- Ruth's directives -- Ruth to Irene (35 with 40 head acts) -- Jo (35 with 42 head acts) -- Katie (7 with 9 head acts) -- Leigh (8 with 14 head acts) -- Mary (9 with 12 head acts) -- Nell (7 with 7 head acts) -- Ondine (4 with 5 head acts) -- Quinta (1 with 2 head acts) -- Appendix D. Request head acts -- Requests to Sonia -- Ruth to Sonia (1 with 1 head act) -- Therese to Sonia (3 with 4 head acts) -- Clare to Sonia (3 with 6 head acts) -- Genevieve to Sonia (7 with 8 head acts) -- Requests to Ruth -- Sonia to Ruth (4 with 6 head acts) -- Irene to Ruth (4 with 4 head acts) -- Katie to Ruth (1 with 1 head act) -- Leigh to Ruth (1 with 1 head act) -- Mary to Ruth (1 with 1 head act).

Quinta to Ruth (1 with 1 head act) -- Requests to Therese -- Sonia to Therese (5 with 5 head acts) -- Requests to Katie -- Mary to Katie (2 with 2 head acts) -- Ondine to Katie (2 with 2 head acts) -- Requests to Jo -- Vera to Jo (6 with 7 head acts) -- Requests to Vera -- Jo to Vera (1 with 1 head act) -- Requests to Francine -- Jo to Francine (4 with 4 head acts) -- Requests to Ursula -- Katie to Ursula (6 with 7 head acts) -- Appendix E. Advice head acts -- Advice from Sonia -- Sonia to Anna (1 with 1 head act) -- Sonia to Genevieve (5 with 8 head acts) -- Advice to Sonia -- Francine to Sonia (1 with 1 head act) -- Genevieve (1 with 1 head act) -- Advice from Ruth -- Ruth to Jo (2 with 2 head acts) -- Ruth to Katie (1 with 1 head act) -- Ruth to Phoebe (1 with 1 head act) -- Ruth to Sonia (1 with 2 head acts) -- Advice from and to Katie -- Katie to Jo (6 with 7 head acts) -- Katie to Mary (15 with 19 head acts) -- Katie to Ondine (2 with 2 head acts) -- Ondine to Katie (2 with 4 head acts) -- Advice to Jo by Non-Informant Participants -- Vera to Jo (1 with 2 head acts) -- Francine to Jo (8 with 8 head acts) -- Notes -- References -- Author Index -- Subject Index -- The Pragmatics & Beyond New Series.