The VOLUNTEER MANAGEMENT HANDBOOK -- Contents -- Preface -- PART I: VOLUNTEER RESOURCE PROGRAM ASSESSMENT, ANALYSIS, AND PLANNING -- CHAPTER 1: Volunteer Models and Management -- CHAPTER 2: Volunteer Demographics -- CHAPTER 3: Preparing the Organization for Volunteers -- DIGITAL A: Volunteer Management of Governance Volunteers -- CHAPTER 4: Shaping an Organizational Culture of Employee and Volunteer Commitment -- DIGITAL B: Understanding the Changing Organization as a Primary Context for Volunteering -- DIGITAL C: Organizational and Programmatic Benefits from Adversity: Comprehending the Centrality of the Role of Adverse Experiences in and on the NPO and Its Programs -- OPERATIONAL ASSESSMENT AND PLANNING -- CHAPTER 5: Maximizing Volunteer Engagement -- CHAPTER 6: Assessment, Planning, and Staffing Analysis -- CHAPTER 7: Policy Development for Volunteer Involvement -- DIGITAL D: Options for Volunteer Involvement -- DIGITAL E: Managing Voluntourism -- PART II STRATEGIC DEPLOYMENT AND IMPLEMENTATION -- CHAPTER 8: The Latest Approach to Volunteer Recruitment: Competency-Competence Pathways and Volunteer Resource Management Systems -- DIGITAL F: Marketing Volunteerism for Specialized Cohorts -- CHAPTER 9: Orientation: Welcoming New Volunteers into the Organization -- TRAINING -- CHAPTER 10: Training Volunteers -- CHAPTER 11: Volunteer and Staff Relations -- CHAPTER 12: Communicating with Volunteers and Staff -- DIGITAL G: Social Media and Volunteer Programs -- PROGRAM MANAGEMENT -- CHAPTER 13: Volunteer Performance Management: The Impact Wheel -- DIGITAL H: Effective Leadership and Decision-Making -- CHAPTER 14: Risk Management in Volunteer Involvement -- DIGITAL I: Information System Tools for Volunteer Management -- DIGITAL J: Executive and Managerial Coaching in Nonprofits: Critical Leadership Development -- PART III: RESULTS AND EVALUATION.

CHAPTER 15: Evaluating the Volunteer Program: Contexts and Models -- CHAPTER 16: Evaluating Impact of Volunteer Programs -- PART IV: APPLIED MANAGEMENT PRACTICE -- DIGITAL K: Mission Fulfillment (Even During Challenging Times) -- DIGITAL L: Ethics: Professional Ethics for Volunteers -- DIGITAL M: Professionalism and Credentialing in the Field of Volunteer Management -- DIGITAL N: Advocacy in Volunteer Management -- DIGITAL O: National, State, and Local Community Programs for Volunteer Resource Managers -- DIGITAL P: Volunteer Management: Hospice Organizations -- DIGITAL Q: Volunteer Resource Management in Local Development Organizations: An International Perspective (Portugal) -- DIGITAL R: International Volunteer Management -- About the Editor -- About the Contributors -- Index.