The Great Workplace -- More Praise for The Great Workplace -- contents -- foreword -- preface -- chapter one introduction: the value of creating great workplaces -- The Knowledge Base -- The Three Relationships -- Trust -- Pride -- Camaraderie -- The Attitude Adjustment -- Who Has the Time? -- I Really Don't Think Trust Is My Problem. If It Ain't Broke, Don't Fix It -- Shouldn't I Be Focusing on the Business Instead? -- Beginning the Journey -- SAS : Taking Care of Their Greatest Asset -- Fast Facts: -- chapter two credibility: "I believe in my leaders." -- Two-Way Communication -- Informative Communication -- Accessible Communication -- Competence -- Coordination -- Oversight -- Vision -- Integrity -- Reliability -- Honesty -- Leader Imperatives -- Function Before Form -- Prepare for Persistence -- Take It from the Top -- The Buck Stops Here -- Walk the Talk -- Be Predictable -- Credibility Behavioral Checklist -- Two-Way Communication -- Competence -- Integrity -- PricewaterhouseCoopers LLP: Inspiring Excellence -- Fast Facts: -- Google: Finding the Googlers in a Very Large Haystack -- Fast Facts: -- chapter three respect: "I am a valued member of this organization." -- Support -- Supporting Professional Worth -- Supporting Individual Effort -- Collaborating with Employees -- Caring for Employees -- Work Environment -- Work-Life Balance -- Sincere Interest -- Special and Unique Benefits -- Leader Imperatives -- Create a Climate of Mutual Respect -- Get Real -- Take the Employee Perspective -- Be Mindful That People Bring Their "Whole Being" to Work -- Be a Role Model -- Respect Behavioral Checklist -- Support -- Collaboration -- Caring -- General Mills: Developing Great Managers -- Fast Facts: -- SC Johnson: A Family Company -- Fast Facts: -- chapter four fairness: "Everyone plays by the same rules." -- Equity -- Pay -- Membership.

Impartiality -- Justice -- Treatment -- Appeals -- Leader Imperatives -- Keep Fairness Top of Mind -- Take a Zero-Tolerance Attitude Toward Unfairness -- Send Strong Messages -- Get Involved -- Fairness Behavioral Checklist -- Equity -- Impartiality -- Justice -- Scripps Health: All for One and One for All -- Fast Facts: -- CH2M HIL : Ownership as a Way of Life -- Fast Facts: -- chapter five pride: "I contribute to something really meaningful." -- Personal Pride in One's Job -- Making a Difference -- Meaningful Work -- Pride in the Team -- Pride in the Team's Accomplishments -- Giving Extra to Get the Job Done -- Pride in the Company -- Leader Imperatives -- Build Pride at Every Turn -- Support a Boundary-less Organization -- Learn from Failures, Too -- Set the Tone -- Pride Behavioral Checklist -- Job -- Team -- Organization -- Wegmans Food Markets: Proud of Their Contributions to Communities -- Fast Facts: -- W. L. Gore & Associates: An Innovative Culture and a Culture for Innovation -- Fast Facts: -- chapter six camaraderie: "The people here are great!" -- Intimacy -- Hospitality -- Enjoyment -- Welcoming -- Community -- Leader Imperatives -- Hire Connectors -- Create a Context -- Role Model -- Build Trust -- Camaraderie Behavioral Checklist -- Intimacy -- Hospitality -- Community -- Camden Property Trust: Building a Fun Community for Employees and Residents -- Fast Facts: -- Microsoft: Geniuses Welcome -- Fast Facts: -- chapter seven global perspectives: Great Workplaces Around the World -- Are The Business Benefits Of The Model The Same Across The World? -- How do You Create a Consistent Culture Across a Multinat ional Company? -- Ensure a Core Experience -- Balance Corporate Strategy with Local Customs -- Neither my Country Nor my Company is Very Big. Is it Still Possible to Create a Great Workplace, and if so, How? -- Piscines Ideales.

Reaktor Innovations -- How can I Address Cultural Diversity and Inclusion? -- I've Liked Hearing what Companies hav e Done to Incorporat e the Model, but I'm Concerned the Same Things won't Work in my Country or in Some of the Countries where my Business has Offices -- Credibility in the Netherlands -- Respect Throughout Europe -- Fairness in Canada -- Pride in the United States -- Camaraderie in France -- Leadership Imperatives and Next Steps -- Develop an Inclusive Mindset -- Balance Global Consistency with Local Creativity -- Learn from Best Practices in Your Organization -- chapter eight taking action: creating your great workplace -- The Perspective of a Great Leader -- The First Balance: Responsibility and Humility -- The Second Balance: Passion and Patience -- The Third Balance: People and Results -- How to Move Forward -- Using Best Practices -- Action Planning -- A Step-by-Step Guide -- references and resources -- References -- Online Resources -- acknowledgments -- about the authors -- index -- Advert -- EULA.