CONFLICT AND COOPERATION IN JOB INTERVIEWS A STUDY OF TALK, TASKS AND IDEAS -- Editorial page -- Title page -- Copyright page -- Table of contents -- Acknowledgements -- 1 Introduction -- 2 Research problems and methodologies -- 2.1 Theory and heuristics -- 2.2 Ethnography and conversation analysis -- 2.3 The observer's perspective -- 2.4 Context and talk -- 2.5 A description of the interviews -- 2.6 Relevance of this study -- 2.7 The research design -- Notes -- 3 Dilemmas of talk, tasks, and ideas -- 3.1 Introduction -- 3.2 Ideas -- The ideology of selection procedures since the seventies -- Democracy and professionalism -- Egalitarianism and meritocracy -- 3.3 Tasks -- Tasks and ideas -- Tasks and talk -- 3.4 Talk, tasks, and ideas -- Power and reciprocity -- Prejudice and objectivity -- Adaptation and authenticity -- Innocence and sophistication -- 3.5 Summary -- Note -- 4 The structure of the interviews -- 4.1 Introduction -- 4.2 Phase structure -- Small Talk -- Information on job and company -- Information on applicant -- Information on administrative details -- Small talk -- 4.3 Hierarchical structure -- Opening rituals -- Explicitation of procedure and/or agenda -- Explicitation of state of knowledge -- Exchange of information -- Explicitation of state of knowledge -- Boundary information -- Explicitation of further procedure -- Farewell rituals -- 4.4 Discourse structure -- 4.5 Summary -- 5 The distribution of knowledge -- 5.1 Introduction -- 5.2 Token Up-dates: the reiteration of mutual knowledge -- Contents of Token Up-dates -- Responses of the applicant -- The follow-ups of Token Up-dates -- 5.3 The last round -- Completeness of information about the applicant -- Completeness of information about the vacancy -- The interactional framework of achieving completeness -- Completeness of what? for what? -- 5.4 Summary -- Note.

6 The exchange of information -- 6.1 Introduction -- 6.2 Information about the company and the vacancy -- 6.2.1 Information for what? -- 6.2.2 Recipient activities -- Waiting and continuers -- 'Oh yes' and 'Yes yes' -- Understanding checks -- Questions -- Collaborative speech -- Prospective understanding -- Candidate topic shifts -- 6.2.3 Recipient activities and interviewer talk -- Understanding as process -- Understanding as collaborative enterprise -- Understanding as turn claim -- 6.2.4 Official activities and unofficial expressions -- 6.3 Information about the applicant -- 6.3.1 The interview as trial period -- 6.3.2 The professional biography of the applicant -- 6.3.3 The motivation of the applicant -- The informational basis of challenges -- The interactional consequences of challenges -- 6.3.4 Hypothetical cases -- Open questions -- Introducing complications -- Role Play -- 6.4 Summary -- Notes -- 7 Disengagements and commitments -- 7.1 Introduction -- 7.2 Boundary information -- 7.3 Procedure -- 7.4 Structural issues -- 7.5 Summary -- Note -- 8 Summary and conclusions -- 8.1 Summary -- 8.2 The structure of talk, tasks, and ideas -- 8.3 Conflict and cooperation -- 8.4 Wider perspectives -- 8.5 Relevance -- Appendix -- Bibliography -- Index.