Contents -- List of figures -- List of tables -- About the author -- Acknowledgements -- Introduction -- 01 The learning and development cycle -- Part One Learning needs analysis -- 02 Understanding learning, development, education and training -- 03 L&DNA grids -- 04 Identifying organizational learning needs: a step-by-step approach -- 05 Performance analysis quadrant -- 06 The learning curve -- 07 Bloom's taxonomy of learning domains -- 08 Informal and non-formal learning -- 09 Kolb's experiential learning cycle -- 10 Honey and Mumford's learning styles -- 11 Rose's learning styles -- 12 Overcoming barriers to learning -- 13 Johari window -- 14 How to develop a learning culture -- 15 How to develop a learning organization -- 16 The learning value chain -- 17 Accelerated learning -- 18 Emotional intelligence -- 19 Gardner's multiple intelligences -- 20 Neuro-linguistic programming -- 21 Knowledge management: distinguishing data, information and knowledge -- 22 The five aspects of talent management -- 23 The talent web -- 24 The succession planning cycle -- 25 Devising and using standards of competence -- 26 Board-level development: a needs audit -- 27 Learning methods and styles grid -- 28 Learning methods choice matrix -- Part Two Planning learning -- 29 The six essential elements of a learning strategy -- 30 Using the learning and development cycle to plan learning interventions -- 31 A step-by-step guide to planning a learning event -- 32 Personal development planning -- 33 Using different approaches to learning and development -- 34 Criteria for choosing a learning approach -- 35 A checklist for procuring learning services -- 36 Outsourcing versus insourcing -- 37 The four phases of knowledge management -- 38 The three component parts of e-learning -- 39 The five models of e-learning -- 40 Learning design: the five dimensions.

41 The route map model for e-learning design -- 42 A classification of e-learning technologies -- 43 What to look for in a digital learning platform -- 44 Checklist - 10 things to look out for when dealing with e-learning vendors -- 45 What to look for in a learning and development consultant -- 46 What to look for in learning materials -- 47 Working with union learning representatives -- 48 Using qualifications -- 49 Reference list of learning and development methods -- Part Three Implementing learning -- 50 Icebreakers -- 51 Coaching - tips and pitfalls -- 52 Facilitation - tips and pitfalls -- 53 Lecturing - tips and pitfalls -- 54 How to mentor someone -- 55 How to organize work-based learning -- 56 Guided practice -- 57 Putting together action learning sets -- 58 Setting up a community of practice -- 59 The seven pillars of a corporate university -- 60 Preparing a lesson plan -- 61 Preparing to deliver a course: a checklist -- 62 Tips for team teaching -- 63 360-degree feedback -- 64 Psychometric instruments for development rather than assessment -- 65 Innovative approaches to learning -- 66 Using storytelling in learning and development -- 67 Games, and learning through play -- 68 Simulation -- 69 Volunteering-based learning -- 70 Development centres -- 71 Assessing and recording competence -- 72 Learning logs and contracts -- 73 Guided reading -- 74 Appreciative inquiry -- 75 Networking via professional bodies -- 76 Outplacement services -- 77 Blended learning models -- 78 Social networking and collaborative tools -- 79 Checklist for setting up a learning centre -- Part Four Evaluating learning -- 80 Costing learning -- 81 Assessing learning -- 82 Talent management and development: the GE nine box model -- 83 Quality management of learning: the diamond model -- 84 Applying quality management tools to learning.

85 Making a business case for learning and development -- 86 Internal marketing of learning and development -- 87 How to get value from a corporate university -- 88 How to get value from learning consultants -- 89 Evaluation: how to recognize and when to use the main methods -- 90 Kirkpatrick's four levels of evaluation -- 91 Producing an evaluation sheet -- 92 Measures in evaluating learning -- 93 CIPD partnership of learning model -- 94 Evaluation metrics -- 95 Calculating return on investment -- 96 Evaluation: return on expectations -- 97 Six Sigma for learning and development -- 98 Balanced scorecard for learning and development -- 99 E-learning: the impact matrix -- 100 Evaluation: total value add -- 101 You -- Index.