Cover Page -- Title Page -- Copyright Page -- Dedication -- Contents -- Preface -- Section One General Procedures -- 1 Overview for the New Administrative Assistant -- Why Are You Needed? -- What Do Employers Want? -- Interview Tips -- Your Apprenticeship -- 2 Daily Routine -- Your Office -- Your Workstation -- Office Supplies -- Reference Works -- Work Planning -- Dictation and Transcription -- Dictation Equipment -- Transcription -- Your Employer's Office -- The Intangibles -- 3 Telephone Usage -- Telephone Manners -- Taking and Transferring Calls -- Taking Messages -- Screening Calls -- Protecting Your Employer -- Courtesy -- Telephone Etiquette Tips -- Often-Used Numbers -- Telephone Companies -- Domestic Long-Distance Calls -- Domestic Information -- Domestic Area Codes -- International Long-Distance Calls -- International Country Codes -- Voice-Mail Etiquette -- Answering Services -- 4 Mail Services and Shipping -- Beyond a Letter and a Stamp -- Addressing for Success -- How Your Company Can Receive The Benefits -- Postal Automation: Encoding for Business Mailers -- Metering -- Packaging -- U.S. Postal Service Mail Services -- Forwarding First-Class and Other Mail -- Other Special Mail Services -- Information on the Internet -- Alternatives to the USPS -- Other Shipping Services -- 5 Travel Arrangements -- Today's Business Traveler -- Getting the Trip Under Way -- Hotel Reservations -- Transportation Reservations -- Using a Web-based Travel Service -- Using a Travel Agency -- The Itinerary -- Before-the-Trip Checklist -- International Travel -- Languages Spoken in Foreign Countries -- Time Zones -- International Currencies -- 6 Meetings -- Anatomy of a Meeting -- Types of Corporate Meetings -- Scheduling Meetings -- Meeting Agendas -- Meeting Minutes -- Conferences -- 7 Time Management -- Overview of Time Management.

Controlling Procrastination -- Maintaining an Activity List -- Creating Action Plans -- Keeping a To-Do List -- Scheduling -- 8 Keeping Accurate Records -- A Critical Duty -- Getting Ready -- Basic Filing Systems -- File Cabinets -- Organizing Your Computer Files -- Backing Up Your Files -- Viewing Files -- Using Recent Items -- Using More Than One Computer -- Section Two Office Equipment and Computers -- 9 Office Equipment -- Typewriters -- Copy Machines -- Calculators -- Other Office Equipment -- Telephones -- Voice Mail and Answering Machines -- Special Telephone Services -- Cellular Telephones -- Smartphones -- Fax Machines -- Office Computers -- Computer Input Devices -- Computer Output Devices -- Storage Devices -- Laptop Computers -- Maintaining Your Computer -- 10 Using Microsoft Windows -- Operating Systems -- How Does Microsoft Windows Work? -- The Windows Desktop -- Starting a Program -- Resizing a Window -- Minimizing, Maximizing, Restoring, and Closing Windows -- Using Scroll Bars -- Using Explorer to View Files and Folders -- Files and Folders -- Windows Help -- Menus -- Dialog Boxes -- Saving Files -- Printing Files -- Finding a File -- Shortcuts -- Deleting Files, Folders, and Shortcuts -- Control Panel -- Keyboard Shortcuts -- 11 Using Apple Macintosh -- Overview of the Apple Macintosh -- Navigating with Mac OS X -- Opening and Closing Programs -- Working with Files -- Creating an Alias -- Saving Files -- Copy, Cut, Paste -- Printing -- Mouse and Keyboard Commands -- Spotlight Functions -- Print to PDF -- Keyboard Shortcuts -- 12 Email -- Email Accounts -- Passwords -- Email Programs -- Managing Email -- Sending Attachments -- Hyperlinks in Email Messages -- Organizing Your Emai -- Email Address Book -- Signature Files -- Returned Mail -- Instant Messaging -- Email Protocol for Administrative Assistants.

General Email Guidelines for Business -- 13 Using the Internet -- The World Wide Web -- Connecting to the Internet -- HyperText Markup Language -- Web Pages and Websites -- Internet Addresses -- Using a Web Browser -- Bookmarks -- Printing a Web Page -- Saving a Web Page -- Downloading and Uploading Files -- Cookies -- Search Tools -- Conducting a Search -- Error Messages -- Plug-Ins -- Websites of Interest to Administrative Assistants -- 14 Computer Networking -- Connecting with Other Computers -- Modems -- Wireless Connections -- Networking -- 15 Web Conferencing -- Overview of Web Conferencing -- Web Conferencing Software -- Organizing a Web Conference -- Planning Your Web Conference -- Presenting at a Web Conference -- 16 Data Security -- Information = Profit -- Determining What Is a Crime -- Threats from Outside -- Threats from Inside -- Software Piracy -- Apprehending Criminals -- Protecting Your Company's Data -- Computer Viruses -- Maintaining Your Computer's Security -- Coping with Disaster -- 17 Troubleshooting Computer Problems -- Microsoft Windows PC Troubleshooting -- Windows PC Software Troubleshooting -- Apple Macintosh Troubleshooting -- 18 Office Ergonomics -- Recognizing Signs of Discomfort -- Your Desk and Chair -- Positioning Your Computer Keyboard and Mouse -- Positioning Your Computer Display -- Arranging Your Workstation -- Sustained Work -- Keyboarding Techniques -- Section Three Using Microsoft Office -- 19 Common Microsoft Office 2010 Features -- The Ribbon Bar and Command Tabs -- Smart Tags -- Screen Tips -- Help -- Customizing the Ribbon Bar -- Quick Access Toolbar -- Cut, Copy, Paste -- Spelling and Grammar Checking -- Using Clip Art -- Using Smart Art -- Using Word Art -- Drawing -- Converting Documents -- Adobe Acrobat PDF Files -- Keyboard Shortcuts -- 20 Using Microsoft Word -- Creating Documents -- Editing Documents.

Formatting Documents -- Printing Documents -- Saving and Loading Documents -- Advanced Word Processing Features -- Creating an Address List -- Creating and Printing Address Label -- Printing Envelopes -- Printing and E-Mailing Mail-Merge Letters -- Working with Templates -- Tracking Changes and Revisions in Documents -- Adding and Removing Draft Watermarks -- 21 Using Microsoft PowerPoint -- What Is Multimedia? -- Presentation and Authoring Programs -- Using Microsoft PowerPoint -- Normal View -- Notes Page View -- Outline View -- Slide Sorter View -- PowerPoint Templates -- Working with Slides in PowerPoint -- Using Fonts and Color in Your Presentations -- Using the PowerPoint Masters -- Inserting Visuals -- Planning a Presentation -- Making Your Presentation -- 22 Using Microsoft Excel -- What Is a Spreadsheet? -- Navigating Around a Spreadsheet -- Spreadsheet Data -- Editing Your Spreadsheet -- Other Spreadsheet Functions -- Creating Charts and Graphs -- Creating an Organizational Chart -- 23 Using Microsoft Publisher -- Overview of Microsoft Publisher -- Working with Publisher Tools -- Setting Up Columns -- Adjusting Line and Character Spacing -- Adding Pages -- Using Master Pages -- Working with Graphics -- Setting Up Styles -- Using Templates -- 24 Using Microsoft OneNote -- What Is Microsoft OneNote? -- Creating a Notebook -- Saving a Notebook -- Printing a Page of Notes -- 25 Using Microsoft Outlook -- Tabs and Ribbon Bars -- Navigation Pane -- Using Email with Outlook -- Using the Calendar with Outlook -- Contact and Distribution Lists -- Using the Tasks Feature in Outlook -- 26 Using Microsoft Web Applications -- What Are Microsoft Web Applications? -- Creating an Online Document with Microsoft Web Applications -- Section Four Business Documents -- 27 The Business Letter -- Appearance -- Paragraphing -- Parts of a Business Letter.

Beginning the Letter -- Contents -- Closing the Letter -- A Last Look -- Letters Written by the Administrative Assistant -- Routine Letters -- Interoffice Memorandums and Emails -- Paper Selection -- Envelopes -- 28 Other Written Communications -- Reports -- Documenting Sources of Information -- Report Templates -- Press Releases -- Tables -- Editing and Proofreading -- 29 Forms of Address -- Handy Reference Chart -- Some Additional Guidelines -- 30 Legal Documents and Terms -- Grammalogues -- Document Formats -- Notary Public Forms -- Codicils to a Will -- Agreements and Contracts -- Proxy -- Glossary of Legal and Real Estate Terms -- Section Five Language Usage -- 31 Grammar -- The Parts of Speech -- Nouns -- Verbs -- Adjectives -- Adverbs -- Pronouns -- Prepositions -- Conjunctions -- Articles, Determiners, and Quantifiers -- Interjections -- 32 Language Usage and Style -- Subject and Verb -- Predicates -- Objects -- Complements -- Modifiers -- Phrases -- Clauses -- Sentence Fragments -- Sentence Variety -- Sentence Types -- Compound Sentences -- Transitions -- Avoiding Redundancies -- Phrases and Words to Omit -- Clichés -- Unbiased Language -- 33 Common English Usage Problems -- Language: Key to Your Success -- Verbose Expressions -- Correct Usage -- Problem Pronouns -- Dangling Participles -- 34 Spelling -- Dictionary Uses -- Plurals -- The Suffix -- Irregular Spelling -- Capitalization -- Confusing Homonyms -- American English and British English Differences -- Compound Words and Hyphenation -- Negative Formations -- Commonly Misspelled Words -- 35 Pronunciation -- Perfecting Your Speech -- Word List -- 36 Punctuation -- Purpose of Punctuation -- The Period -- The Comma -- The Question Mark -- The Exclamation Point -- The Semicolon -- The Colon -- Quotation Marks -- Italics -- The Apostrophe -- The Dash -- Ellipses -- Parentheses -- Brackets.

The Hyphen.