Contents -- Acknowledgments -- Chapter One: Who Do You Work For? -- The Public Library Defined -- Where Are Public Libraries Located ? -- Administrative Structure and Governance -- The Board of Trustees -- Working with Local Officials -- Library Policy Development -- Long-Range Planning -- Chapter Two: Library Finances -- Where Does the Money Come From? -- Preparing a Budget -- Budget Review -- Accountability -- Terminology -- Chapter Three: Personnel Management -- Personnel Policies -- Hiring -- Personnel Records -- Work Schedules -- Compensation -- Benefits -- Supervision -- Discipline and Grievances -- Volunteers -- Chapter Four: Facilities -- Defining Library Spaces -- Safety Issues -- Renovation, Expansion, New Construction -- Access to Technology -- Chapter Five: Collection Management -- Selection Criteria -- Gifts -- Circulation Policy -- Collection Evaluation, Weeding, and Preservation -- Challenges to Library Materials -- Chapter Six: Services and Programs -- Identifying the Proper Service Mix -- Evaluating Services and Programs -- Youth Services -- Adult Services -- Reference Services -- Readers' Advisory -- Technology and Library Service -- Classes and Informal Instruction -- Outreach Services -- Community Use of Library Spaces -- Promoting Services and Programs -- Chapter Seven: The Library as Place -- Library Advocacy -- Keeping Up with Library Issues -- Index.