Cover Page -- Title Page -- Copyright Page -- Dedication -- Contents -- Introduction: How to Use This Book to Save Time and to Write Compelling Performance Goals -- Part I. Performance Appraisal Goals For Core Competencies and Commonly Rated Performance Factors -- Adaptability and Change Management Skills -- Attendance and Punctuality (Reliability) -- Attitude -- Communication -- Conflict Management and Resolution -- Creativity and Innovation -- Customer Satisfaction -- Diversity Orientation -- Emotional Intelligence -- Ethics, Integrity, and Trust -- Hiring and Retention -- Job Knowledge -- Leadership -- Listening Skills -- Managerial Style -- Motivation -- Oral and Written Expression -- Organizational and Planning Skills -- Personal Style -- Problem-Solving Skills and Results Orientation -- Productivity and Volume -- Professionalism and Grooming/Appearance -- Quality -- Safety -- Self-Development -- Staff Development -- Strategic and Critical Thinking Skills -- Supervision -- Teamwork and Relationship-Building Skills -- Technical Skills -- Time Management -- Work-Life Balance -- Part II. Performance Appraisal Goals For Particular Titles and Roles -- Accounting and Finance -- Accountant -- Auditor -- Bookkeeper -- Controller -- Credit and Collections Manager -- Financial Analyst -- Human Resources -- Benefits Administrator -- Compensation Analyst -- Employee and Labor Relations Representative -- Recruiter (Corporate) -- Training and Organizational Development Specialist -- Information Technology -- Database Administrator -- Help Desk Coordinator -- Programmer Analyst -- Project Manager -- Systems Analyst -- Legal -- Attorney -- Contract Analyst -- Legal Secretary -- Paralegal -- Manufacturing -- Assembly and Packaging Technician -- Equipment Technician -- Master Scheduler -- Plant Manager -- Production Supervisor -- Purchasing Agent.

Quality Assurance Engineer -- Supply Chain Manager -- Operations -- Administrative Assistant -- Customer Service Representative -- Dispatcher -- Facilities Maintenance Supervisor -- Office Manager -- Receptionist -- Research Analyst -- Safety and Security Manager -- Transportation Manager -- Warehouse Manager -- Sales, Marketing, and Digital Media -- Account Executive -- Digital Content Producer -- Digital Marketing Manager -- Field Sales Representative -- Fundraising/Development Executive (Nonprofit) -- Grant Writer (Nonprofit) -- Product/Brand Manager -- Sales Associate (Retail) -- Social Media Coordinator -- Telemarketer -- Appendixes -- Appendix A: High-Impact Verbs to Inspire Your Writing -- Appendix B: Essential Adverbs to Get Your Message Across -- Appendix C: Individual Development Plan (IDP) Tool -- Appendix D: Index of Particular Titles and Roles.