Contents -- Foreword -- Acknowledgements -- Introduction -- 01 What is savvy? -- How do people perceive the politics? -- Why do views differ? -- Why are some companies more political? -- So what is savvy? -- Summary -- 02 Adopting a positive, proactive approach -- Are you a victim? -- 03 Who is savvy? -- Your methods -- Your motives -- Your savvy -- Who are the political players? -- Why do people behave in a negative way? -- How do you behave? -- 04 Dealing with the office politicians -- General principles -- Dealing with a Barbarian -- Dealing with a Machiavellian -- Dealing with a Naive -- Dealing with a Star -- 05 Dealing with political problems at work -- Being caught in the middle -- Someone stealing your credit -- Someone encroaching on your territory -- Being the victim of a smear campaign -- Dealing with hidden agendas -- Being held down -- 06 Mastering the art of influence and persuasion -- Step 1: determine who to influence -- Step 2: establish your influencing strategy -- Step 3: follow some basic rules -- Step 4: listen -- Step 5: use the right influencing tactics -- 07 Understanding and handling conflict -- Understand your own approach to conflict -- Understand the source of the conflict -- To act or not to act ... -- Plan your approach -- Conflict resolution styles -- Horses for courses -- Act! -- 08 Dealing with relationship breakdown -- Why do you want good working relationships? -- What is a good working relationship? -- Win-win -- Respect -- Trust -- Listening -- Empathy -- What happens when relationships break down? -- What causes meltdowns? -- How to deal with breakdowns -- What are the principles for dealing with breakdowns? -- 09 Managing your boss -- Why are good relationships with your boss critical? -- What can a boss do for you? -- How do you manage your boss? -- What do you do when things go wrong?.

10 Dealing with a bully -- Cyberbullying -- How to handle a bully -- And as a manager ... ? -- 11 Making networks work for you -- What are networks? -- Why network? -- Are you a natural? -- What are the skills and behaviours? -- Who's in your network? -- Who might be in your network? -- How to do it - the mindset -- How to do it - the meeting -- How to do it - the event -- How to do it - social networking sites -- Good people to know -- Maintaining your network -- 12 Making the right impression -- First impressions -- Shifting your reputation -- Identity (ID) -- Beliefs/values -- Capability -- Behaviour -- Environment -- Checklist for change -- 13 Summary -- Appendix What kind of politician are you? -- References -- Index.