Cover Page -- Title Page -- Copyright Page -- Dedication -- Contents -- Preface -- Part I: Recruiting Qualified People -- Chapter 1: Recruitment Challenges -- Weather the Impact of a Fluctuating Economy -- Make Recruitment Efforts Succeed -- Attract and Compete for Qualified Applicants -- Establish and Adhere to High Standards of Excellence -- Summary -- Chapter 2: Applicant and Employer Perspectives -- Corporate Culture -- Work and Personal Life Balance -- Applicant Expectations -- Employer Expectations -- Applicants' Questions -- Summary -- Chapter 3: Recruitment Sources -- Prerecruitment Considerations -- Proactive and Reactive Recruitment -- Special Interest Groups -- Traditional Recruitment Sources -- Innovative Recruitment Sources -- Summary -- Chapter 4: Electronic Recruiting -- Definition of an Internet Applicant -- Electronic Resumes -- Company Career Websites -- Internet Job Boards -- Additional Electronic Recruitment Alternatives -- International Electronic Recruitment -- Electronic Recruiting Risks -- Summary -- Part II: Interviewing Applicants -- Chapter 5: Interview Preparation -- Do a Job Analysis -- Prepare a Job Description -- Find the Best Fit -- Review the Application and Resume -- Set the Stage -- Plan Basic Questions -- Summary -- Chapter 6: Interviewing and Legal Considerations -- Employment Legislation -- Employment- and Termination-at-Will -- Negligent Hiring and Retention -- Record-Keeping Requirements -- Electronic Record-Keeping Guidelines -- Affirmative Action -- Diversity -- Discrimination Charges -- Questions to Avoid Asking -- Applicant Tracking -- Summary -- Chapter 7: Competency-Based Questions -- Key Competency Categories -- Job-Specific Competencies -- Characteristics of Competency-Based Questions -- Competency-Based Lead-Ins -- When to Ask Competency-Based Questions -- Developing Competency-Based Questions.

Generic Competency-Based Questions -- Summary -- Chapter 8: Additional Types of Questions -- Open-Ended Questions -- Hypothetical Questions -- Probing Questions -- Closed-Ended Questions -- Questioning Techniques for Different Stages of the Interview -- Questioning Techniques to Avoid -- Summary -- Chapter 9: Interview Components -- Establish an Interview Format -- Put Applicants at Ease -- Get Started -- Balance Listening with Talking -- Interpret Nonverbal Communication -- Encourage Applicants to Talk -- Keep Applicants on Track -- Provide Information -- Consider the Role of Perception -- Summary -- Chapter 10: Types of Employment Interviews -- Exploratory Interviews -- Telephone Screening Interviews -- Video Screening Interviews -- HR Interviews -- Departmental Interviews -- Panel Interviews -- Peer Interviews -- Interviews with Less-Than-Ideal Applicants -- Stress Interviews (How and Why to Avoid Them) -- Interviewing Pitfalls -- Summary -- Part III: Selecting the Best Fit -- Chapter 11: Documenting the Interview -- Remember the Role of Documentation in the Selection Process -- Avoid Subjective Language -- Avoid Recording Unsubstantiated Opinions -- Refer to Job-Related Facts -- Be Descriptive -- Document Applicants with Limited Experience -- Keep Effective Notes -- Adhere to Documentation Guidelines -- Summary -- Chapter 12: Preemployment Testing -- How Preemployment Tests Are Used -- Testing Advantages and Disadvantages -- Test Validation -- Testing and Bias -- Test Administration -- Testing Policies -- Testing Programs -- Testing Categories -- Computer-Based Testing -- Summary -- Chapter 13: References and Background Checks -- References Versus Background Checks -- Legal Guidelines -- Reference Essentials -- Guidelines for Releasing and Obtaining Information -- Fundamentals of Background Checks -- Summary.

Chapter 14: Social Networks and Hiring -- Social Networking Primer -- Uses -- Legal Risks -- Social Media Policy -- Social Media Versus Traditional Reference Checks -- Summary -- Chapter 15: The Selection Process -- Final Selection Factors -- The Final Meeting -- Notifying Selected Applicants -- Notifying Rejected Applicants -- What Could Go Wrong? -- Summary -- Part IV: Orienting New Employees -- Chapter 16: Organizational Orientation -- Objectives -- Benefits -- Characteristics of a Successful Program -- Components -- Participants -- Format -- Timing and Duration -- Location and Setting -- Employee Feedback -- Summary -- Chapter 17: Departmental Orientation -- Preparation -- Content -- Participants -- Onboarding -- Duration -- Summary -- Chapter 18: Web-Based Orientation -- Overview -- Advantages -- Drawbacks -- Legal Concerns -- Conventional Versus Web-Based Orientation -- Blended Learning -- Summary -- Appendixes -- A: Job Posting Form -- B: Job Posting Application Form -- C: Sample E-Mail Cover Letter -- D: Work Environment Checklist -- E: Job Description Form -- F: Employment Application Form -- G: Interview Evaluation Form -- H: Exempt Reference Form -- I: Nonexempt Reference Form -- Notes -- Index.