Copyright -- NEW EBOOK SERIES -- CONTENTS -- INTRODUCTION -- 1 USING IT TO IMPROVE POPULATION HEALTH MANAGEMENT -- IN CONCLUSION -- 2 SAFETY FIRST -- CONSTRAINING HUMAN ERROR -- HARDWIRING QUALITY -- IMPROVED DECISION MAKING FOR CLINICIANS AND PATIENTS -- AND WHEN THINGS GO WRONG -- IT ALL ADDS UP -- 3 VALUABLE LESSONS IN VALIDATION -- WHAT IS VALIDATION? -- THE VALIDATION PROCESS -- VALIDATION STAGES -- DEMONSTRATING COMPLIANCE -- CHALLENGES -- WHAT OTHER HEALTH ORGANISATIONS CAN LEARN -- NOTES -- 4 THE INTERNET AND PATIENT INFORMATION -- RESEARCH UNDERTAKEN -- ONLINE HEALTH INFORMATION USERS -- PATIENTS RATING GPs -- DEFINING INFORMATICS -- 5 HEALTH IN THE CLOUD -- 6 TELEHEALTH: FOR BETTER PATIENT CARE -- ISSUES AND DISCUSSION -- NOTES -- 7 ROBOTIC SURGERY -- ARE MEDICAL ROBOTS COST EFFECTIVE? -- WHY WOULD ANYBODY BUY A ROBOT? -- WHAT IS THE FUTURE FOR ROBOTICS? -- NOTES -- 8 RADIOTHERAPY TARGETING -- CANCER CELLS -- CAT SCANS -- OPTICAL SOLUTION -- GUIDED RADIATION THERAPY -- 9 SMART TEXTILES -- TEXTILES: THE FUTURE -- THE NEXT STEPS -- 10 SPEECH RECOGNITION AND DIGITAL DICTATION -- CLINICAL AND BUSINESS BENEFITS -- TAKE-UP -- TRANSFORMATIONAL PROJECTS -- CONSISTENCY IS EVERYTHING -- WHAT IS THE DIFFERENCE BETWEEN DIGITAL DICTATION AND SPEECH/VOICE RECOGNITION? -- 11 SHORTER WAITING LISTS AND RAISED PRODUCTIVITY -- FINDING A SOLUTION THAT WORKS -- IMPROVED OUTCOMES FOR ALL -- REDUCING RISK AND STRESS -- WHAT NEXT? -- 12 GROWING UP -- INFORMATICS PLANNING 2010/11 -- THE NIMM APPROACH -- CLASSES AND SUB-MODELS -- NIMM MATURITY LEVELS -- THE NIMM SELF-ASSESSMENT BALANCED SCORECARD -- MAKING THE NIMM WORK FOR YOU -- 13 A REAL ROLLERCOASTER RIDE.