Openfire Administration -- Table of Contents -- Openfire Administration -- Credits -- About the Author -- About the Reviewer -- Preface -- What This Book Covers -- Who is This Book For -- Conventions -- Reader Feedback -- Customer Support -- Errata -- Piracy -- Questions -- 1. Introduction -- IM In The Enterprise? -- But Will IM Work for "Me"? -- Why Roll Your Own IM Server? -- What To Look for In An IM Server? -- Is Openfire The Right IM Server for Me? -- Summary -- 2. Installing and Using Openfire -- Preparing Your System -- Linux Users Get Your Cuppa! -- Meet The Protagonists -- The Actual Install-Bit -- Running Openfire on Linux/Unix -- Installing and Running under Windows -- Openfire as a Windows Service -- Fuse Life into Openfire -- Using The Server -- Installing The Spark Client -- Tuning In With Spark -- Configuring Other IM Clients -- MirandaIM -- Kopete -- Pidgin -- Summary -- 3. Fine-Tuning Openfire -- Get To Know Your Server -- Vital Statistics -- Server Cache and Properties -- Policing and Tuning The Server -- Curb Indiscriminate Registration -- Resolving Resource Conflicts -- Handling Offline Users -- Nurturing The Server -- Talk to Users -- Extending with Plugins -- Message of The Day -- Summary -- 4. Organizing Users -- Adding Users -- Editing And Deleting Users -- Temporarily Suspend Users -- Organizing Users into Groups -- Editing and Deleting Groups -- Pre-populating Rosters -- Scenario #1: See The Members of Your Department -- Scenario #2: Accounting Reports to The Board -- Scenario #3: Everyone Wants IT on Their List -- Scenario #4: Everyone on Everyone's List...Automatically -- Summary -- 5. Hooking up With a Directory Service -- Adding Users Via OpenLDAP -- Adding Users via Active Directory -- Editing the config File -- Summary -- 6. Effectively Managing Users -- Searching for Users with the Search Plugin.

Searching for Users from Within The Admin Interface -- Get Email Alerts via IM -- Broadcasting Messages -- Setting up the Plugin -- Using The Plugin -- Managing User Clients -- Private Data Storage -- Importing/Exporting Users -- Using The Plugin -- askstatus -- recvstatus -- substatus -- Summary -- 7. Connecting to Other Services -- Why Connect via Openfire? -- The Openfire Gateway -- Controlling Access -- Scenario #1: Enabling Yahoo! Messenger for All Users -- Scenario #2: Enabling IRC for IT and Devs -- Scenario #3: Enabling Experimental Google Talk for Some Users -- Using A Gateway -- Keeping An Eye on The Gateway -- Connecting to VoIP -- Summary -- 8. Playing Big Brother -- Monitoring and Filtering Content -- Auditing Messages -- Setting up a Message Audit Policy -- Reading Raw Audit Logs -- Advanced Archiving Settings -- Searching Archives -- Light-Weight Third-Party Archiving Apps -- Using Open Archive -- Summary -- 9. Large-scale Openfire -- Enabling Database Support in Openfire -- Setting up MySQL -- Setting up PostgreSQL -- Troubleshooting Database Errors -- Monitoring the Database -- Scaling Openfire -- Setting up Clustering -- Of Caches and Clustering -- Tips for Optimizing the Cluster -- Scaling with Connection Managers -- Deploying Connection Managers -- Step 1: Configure the Openfire Server -- Step 2: Configure the Connection Manager -- Step 3: Run The Connection Manager -- Summary -- 10. Communication Across Multiple Locations -- Linking Two Branches -- Why Use DynDNS -- Setting up Server-to-Server Communications -- About Remote Networks, Firewalls, and Port Forwarding -- Checking Connectivity on the Port -- Adding Users from Remote Network -- Monitoring Remote Connections -- Establishing Secure Server-to-Server Communication -- The Road Warrior -- File Transfer Across Servers -- Summary -- 11. Running an Online Helpdesk.

Installing Fastpath and Webchat -- Creating a Helpdesk -- Global Settings -- Workgroup Settings -- Diversifying Workgroups with Queues -- Creating Queues -- Adding Routing Rules -- Rule Book for Routing Rules -- Adding Members to Queues -- Configuring The Helpdesk -- Canned Responses -- Offline Settings -- Chat Transcript -- Putting the Helpdesk Online -- Design a Contact Form -- Review Images and Text -- Upload the HTML -- Monitoring Sessions, Reports, and Usage Statistics -- Snooping Super Users -- Chat Archives -- The Agent's Perspective -- Summary -- A. Using Spark -- Getting Started -- Chatter Away -- Spark Plugins -- Summary -- B. Group Chat -- Group Chat Settings -- Designing a Room -- General Room Characteristics -- User Permissions -- Occupant Behaviour -- Putting the Checklist to Test -- Room 1: A Locked down "boardroom" -- Room 2: A Free-for-all "Lounge" -- Room 3: A Restricted "Sales HQ" Room for Sales-Related Discussions -- Using Spark for Conferencing -- Impromptu Multi-User Discussions -- Summary -- C. Prepare for Roll Out -- Identify the Required Objects and their Properties -- Plan the Deployment Process -- Instant Messaging - Best Practices -- User responsibilities -- Audit Servers and Logs -- Summary -- Index.