Cover -- Contents -- List of Figures and Tables -- About the Editors -- About the Contributors -- Foreword -- A Tribute to Robert L. Helmreich, Ph.D. -- Preface -- List of Abbreviations -- Section I: The Foundations of Organizational Culture -- 1 A Brief Overview of the Foundations of Organizational Culture -- 2 Achieving Optimal Outcomes Through Just Culture -- 3 Safety Climate and Safety Culture -- 4 The Financial Perspective of Safety -- Section II: The Current Medical Transport Environment -- 5 The Current Status of Air Medical Transport -- 6 The Current Status of Ground Medical Transport -- Section III: Safety and Risk Management -- 7 An Overview of the Risk-management Process -- 8 Safety Management Systems -- 9 Operations Safety: Developing, Executing and Upgrading the Operations Plan -- 10 Improving Communications to Improve Safety -- 11 Training to Improve Operational Safety -- 12 Operational Safety Training: Learning from the Mistakes of Others -- 13 Adjuncts to Safety in Ground Medical Transport -- 14 Medical Error - Recognition, Reporting, Managing Response, and Limiting Harm -- 15 Fatigue Challenges in Emergency Medical Services Operations -- 16 Individual Provider Wellness and Self-care -- 17 Post Traumatic Stress Disorder in Emergency Medical Services -- Section IV: Methods and Tools for Improvement -- 18 Measurement and Data -- 19 Essentials of Learning and Improvement -- 20 Practical Applications of Methodologies -- 21 Teamwork and Integration -- Section V: Workforce Challenges -- 22 Organizational Challenges within Medical Transport Services -- 23 The Role of Associations in Safety and Quality -- 24 Safety and War-fighting: Taking Action to Shape the Safety Culture of Naval Aviation -- 25 Ethical Challenges -- A Postscript: The Next Steps -- Index.