Contents -- Introduction -- 01 Planning for Lean -- Structuring a Lean programme -- Dealing with the issues that arise -- Myth buster -- Closing thoughts -- 02 Key Lean concepts -- What is Lean? -- Overview of the Toyota Production System -- The 14 principles of the 'Toyota Way' -- Toyota 4Ps - developing leadership commitment -- Muda, mura, muri -- The seven wastes (and eighth waste) -- The five principles of Lean -- Comparing the Toyota Production System with Lean -- Comparing Lean with other improvement methodologies -- Closing thoughts -- 03 Scoping projects -- An overview of scoping -- Lean A3s -- Project charters and project initiation documents -- The practicalities of scoping -- Scoping case study -- Tactics for making scoping easier -- Closing thoughts -- 04 Value stream mapping events -- Key concepts in value stream mapping -- Three-stage value stream mapping -- Two-stage value stream mapping -- Alternative approaches to value stream mapping -- The practicalities of value stream mapping -- Value stream mapping case study -- Closing thoughts -- 05 2P/3P events -- 2P events -- 3P events -- 2P case study (local government) -- 2P case study (health care) -- 3P case study (manufacturing) -- Closing thoughts -- 06 Rapid improvement events (RIE) -- Key RIE concepts and tools -- Running rapid improvement events -- 4-day RIE case study (manufacturing) -- 3-day RIE case study (health care) -- 1-day RIE case study (logistics) -- Closing thoughts -- 07 Managing for daily improvement (MDI) -- Managing for daily improvement: everybody, every day -- Embedding the change after an RIE -- Closing thoughts -- 08 Leader standard work (LSW) -- Creating a culture to support Lean -- The behaviours of Lean leaders -- Daily, weekly, monthly LSW -- Structured problem solving in LSW -- Managing the process -- Closing thoughts -- 09 Strategic planning.

Strategic preparation -- Policy deployment (hoshin kanri) -- Transformation mapping -- Enterprise level value stream mapping (ELVSM) -- Closing thoughts -- 10 Engaging the team -- Engaging individuals -- Engaging people during Lean events -- Dealing with difficult people -- Closing thoughts -- 11 Ensuring success -- The top three warning signs -- The six elements of success -- The bumpy road to Lean -- Closing thoughts -- 12 Communications and celebrations -- The purpose of communications -- The purpose of celebrations -- The style of communication -- Types of communications -- Types of celebrations -- Presenting Lean topics -- Closing thoughts -- 13 Key tools and concepts -- Glossary -- References -- Index.