Cover -- Geleitwort -- Danksagung -- Table of Contents -- List of Figures -- List of Tables -- Summary -- Zusammenfassung -- 1. Introduction -- 1.1. Problem Statement -- 1.2. Research Questions and General Proceedings -- 1.3. Thesis Structure -- 2. What Next Taylorism is all about? Facts and Challenges -- 2.1. Mind Map for Next Taylorism: A State of Problems -- 2.1.1. Digital and New Taylorism in Mass Media -- 2.1.2. Knowledge Work from a Scientific Perspective -- 2.1.3. Knowledge Work related Challenges for Manufacturers -- 2.2. Variables of Next Taylorism -- 2.2.1. Computer Communication: The Primary Knowledge Work System -- 2.2.2. The Human Factor in Manufacturing: A New Role in Work Processes -- 2.2.3. Social/Technical Systems: A Complex Web -- 2.3. Initial Conclusion I: The Purpose of Research on Next Taylorism -- 2.3.1. Focus -- 2.3.2. Mission -- 2.3.3. Vision -- 3. What Knowledge Work is all about? The Status Quo of Scientific Rules -- 3.1. Basic Principles of Knowledge -- 3.1.1. Data, Information and Knowledge -- 3.1.2. Knowledge and Non-Knowledge -- 3.2. Basic Principles of Work -- 3.2.1. The Division of Work -- 3.2.2. Distinctions of Work in Manufacturing -- 3.2.3. Working Definition of Knowledge Work -- 3.3. Scientific Accesses to Knowledge Work -- 3.3.1. The Transaction-based View -- 3.3.2. The Interaction-based View -- 3.3.3. The Communication-based View -- 3.4. Initial Conclusion II: Structural Holes and Missing Links -- 4. How to Observe Knowledge Work: A New Heuristic Standpoint -- 4.1. The Basic Problem of Maturana -- 4.1.1. Discovering and Inventing -- 4.1.2. Copy Theory vs. Constructivism -- 4.2. How Knowledge Work is Done: Principles of Inquiry and Reasoning -- 4.2.1. Deduction - Induction - Abduction -- 4.2.2. Abduction as a Form of Knowledge Creation -- 4.2.3. Why Abduction? -- 4.2.4. Applications of Principles of Inquiry.

4.3. Initial Conclusion III: A Case for NextTaylorism -- 5. Operationalization for Observing Knowledge Work: Configuration of Rules -- 5.1. Theoretical Background I: System Theory -- 5.1.1. Foundations of System Theory -- 5.1.2. Observing Systems -- 5.1.3. Core Concepts of a Theory of Social Systems -- 5.2. Theoretical Background II: Laws of Form -- 5.2.1. The Calculus of Indication -- 5.2.2. The Application of the Calculus -- 5.3. Initial Conclusion IV: A Comparative Analysis of Facts and Rules -- 6. Taylorism and Scientific Management: Algorithms of Manual Work -- 6.1. Developing a Calculus of Taylorism -- 6.2. The Distinction of Manual Work and Knowledge Work -- 6.2.1. Manual Work and MTM: The Scientific Management's Paradigm of Time-Motion Studies -- 6.2.2. The Re-entry Form of Taylorism: Productivity and Motivation -- 6.2.3. Stabilizing Differences within a Hierarchical Management Structure -- 6.3. The Functions of Taylorism in Large-Scale Corporations -- 6.3.1. A Control and Monitoring Concept for Productivity -- 6.3.2. Engineerial Autonomy and Harmonization of Industrial Relations -- 6.3.3. Algorithmization of Manual Work -- 6.4. Initial Conclusion V: How Taylorism Works -- 7. Next Taylorism: Coordination and Control of Knowledge Work -- 7.1. Developing a Calculus of Next Taylorism -- 7.2. The Distinction of Knowledge Work(s) and MXM -- 7.3. Identification of Operations: The Self-Alignments of Knowledge Work -- 7.3.1. SWAT: Subjective Workload Assessment Technique -- 7.3.2. Visualization with VennMaker -- 7.3.3. Features of Knowledge work Operations -- 7.4. Towards MXM: The Self-Embeddings of Knowledge Work -- 7.4.1. Eigenfunctions: Social Mechanisms of Selection -- 7.4.1.1. Theoretical Access -- 7.4.1.2. Methodological Access -- 7.4.1.3. Evaluation of the Method -- 7.4.2. Eigenbehavior of Knowledge Work: Discovering Actual and Nominal States.

7.4.2.1. Theoretical Access -- 7.4.2.2. Methodological Operationalizations -- 7.4.2.3. Computer-Aided Social Network Analysis -- 7.4.2.4. Empirical Plausiblization I: The Actual State of a Knowledge work Network -- 7.4.2.5. Empirical Plausiblization II: The Nominal State of Knowledge work Networks -- 7.4.2.6. Evaluation of the Method -- 7.4.3. Enabling Reflexivity of Knowledge Work -- 7.5. Networks and the Self-Observations of Knowledge Work -- 7.5.1. Managerial Requirements for Knowledge work Networks -- 7.5.2. Insights to Network Theory -- 7.5.3. The Limitation of Reflexion -- 7.6. The Re-entry Form of Next Taylorism -- 7.6.1. The Productivity of Knowledge Work -- 7.6.2. Motivational Media: Money and Values -- 7.7. The Functions of Next Taylorism -- 7.7.1. Coordination and Control of Knowledge Work -- 7.7.2. Taylorizing the Knowledge Worker -- 7.8. Initial Conclusions VI: How Next Taylorism Works -- 8. Discussion and Conclusion -- 8.1. Résumé and Management Implications: Results Revisited -- 8.2. Limitations of Methodology and Applications -- 8.3. Fields of Further Research -- 8.4. Conclusion: What we have learned -- List of References.