Title page -- Copyright page -- Contents -- Editor's Notes -- 1: Challenges of Assessment in Student Affairs -- The Climate for Assessment in Higher Education -- Assessment Challenges in Student Affairs -- Using Assessment to Make Management and Policy Decisions -- Knowledge Discovery through Data Mining -- The Politics of Assessment -- Conclusions -- 2: The Role of the Assessment Coordinator in a Division of Student Affairs -- Role of Assessment Coordinator -- Create and Manage Assessment Teams. -- Encourage and Stimulate Assessment Projects. -- Ensure That Assessment Is a Divisional Priority Among Senior Leaders. -- Provide Educational Opportunities for Staff. -- Review Assessment Reports and Provide Feedback. -- Challenges -- Balancing Multiple Divisional Responsibilities. -- Herding Cats. -- Addressing Competing Priorities Among Divisional Leaders. -- Connecting Assessment to Budget and Strategic Planning. -- Enhancing the Skill of Professionals to Conduct Assessment. -- Examples of Assessments and Impact of Results -- Understanding the Community Service Experience of Conduct-Mandated Students. -- Assessing the Needs of Transgendered Students, Queer Students of Color, and Queer Students of Faith. -- Educating Student Athletes on Fueling for Performance. -- Living and Learning: Residence Life and the Continuous Cycle of Assessment. -- Conclusion -- 3: Using the CAS Standards in Assessment Projects -- Determining Quality through the Use of Standards -- CAS Standards and Guidelines. -- Relevant Research. -- Assessing Both Programs and Outcomes. -- CAS Approach to Self-Study. -- Examples of Assessment Using CAS Standards -- Considerations in Using CAS -- Conclusion -- 4: From Classroom to Practice: A Partnership Approach to Assessment -- Course Description -- Project Description and Examples -- Project Description. -- Example Projects.

Evaluation and Revisions -- Considerations for Implementation -- Defining Partnerships. -- Clarifying Roles. -- Recognizing Opportunities. -- Accepting Challenges. -- Concluding Thoughts -- 5: Collaborating on Assessment of the Undergraduate Student Experience -- Student Life Strategic Planning -- Retention and Transition Initiatives: A Partnership -- Ignite Program -- Life of the Mind/Welcome Week -- Assessment and Strategic Planning: Successes and Opportunities -- 6: How Assessment Can Advance Efforts to Enhance Undergraduate Student Persistence -- Using Assessment to Supplement Research on Student Persistence -- Types of Assessment -- Needs Assessment. -- Utilization Assessment. -- Satisfaction Assessment. -- Outcomes-Based Assessment. -- Seidman's Retention Formula -- Early Identification. -- Interventions. -- Summary -- 7: Developing and Using Dashboard Indicators in Student Affairs Assessment -- The Origins of Dashboards -- Executive Information Systems. -- Balanced Scorecards. -- Dashboards. -- What Is a Dashboard? -- Applications and Types of Dashboards. -- Dashboards and Key Performance Indicators. -- Dashboards in the Context of Higher Education and Student Affairs -- Dashboard Indicators in Higher Education and Student Affairs -- Challenges and Opportunities in Using Dashboard Indicators -- Challenge 1: Technology, Infrastructure, and Security. -- Challenge 2: Identifying Key Measures. -- Challenge 3: Limitations of Data and Depth of Understanding. -- Opportunity 1: Flexibility. -- Opportunity 2: Focus and Importance. -- Opportunity 3: Visualizing and Understanding. -- Conclusion -- 8: Measuring the Second-Year Transformational Experience Program (STEP) at The Ohio State University -- Framework of the STEP Program -- The STEP Program -- Access. -- Community. -- Self-Awareness. -- Measuring Success -- Conclusion.

9: Developing a Culture of Assessment in Student Affairs -- Elements of a Culture of Assessment -- Conclusion -- 10: Afterword: Considerations for Future Practice of Assessment and Accountability -- Index.