Introduction -- Chapter One. Corporations -- Corporate Structure -- Chief Executive Officers -- Director of Operations -- Nurse Consultants -- Mission Statements -- Corporate-Owned and Private Sector -- Private Sector Facilities -- Focus -- Chapter Two. Middle Management -- History of Corporate Management -- Administrators -- Effective Management -- Director Of Nursing -- Assistant Director of Nursing -- Focus -- Chapter Three. Gerontological Nursing -- Gerontological Nurses -- Registered Nurses -- Licensed Practical Nurses -- Charge Nurses -- Staff Nurses -- Ancillary Nurse Positions -- Infection Control Nurse -- MDS Coordinator -- Restorative Nurse -- Staff Development Nurse -- Skin / Wound Nurse -- Psychotropic / Behavior Nurse -- Focus -- Chapter Four. Direct Care Providers -- History of Certified Nursing Assistants -- Certified Nursing Assistant: Education & Training -- Certified Nursing Assistant Duties -- Medication Aide Training -- Medication Aide Scope of Practice -- Focus -- Chapter Five. Physician Role -- Medical Directors -- Primary Care Providers -- Quality Indicator Survey -- Focus -- Chapter Six. Interdisciplinary Team -- Dietary Manager -- Medical Records Coordinator -- Activities Director -- Social Services Manager -- Environmental Services Coordinator -- Maintenance Supervisor -- Business Office Manager -- Quality Assurance Strategies -- Focus -- Chapter Seven. Survey Processes -- Traditional Health Inspection -- Life Safety Code Survey -- Federal Survey -- Quality Indicator Survey -- Critical Element Pathways -- OSHA Survey -- JCAHO Accreditation -- Focus -- Chapter Eight. The Customer -- Customer Service -- Nursing Home Clients -- Family Systems -- Geriatric Care Managers -- Nursing Homes Compare -- Medicare -- Medicaid -- Private Pay -- Focus -- Chapter Nine. Elder Abuse -- Recognizing Abuse -- Risk Factors for Elder Abuse.

Long-Term Care Prevention and Intervention -- National Center on Elder Abuse -- Area Agencies on Aging -- Adult Protective Services -- Ombudsman -- National Committee for the Prevention of Elder Abuse -- Granny Cams -- Statistics -- Focus -- Chapter Ten. Rehabilitation Processes -- Restorative Nursing -- Formal Rehabilitation Therapy -- Physical Therapy -- Physical Therapist -- Occupational Therapy -- Occupational Therapist -- Speech Therapy -- Speech Pathologist -- RUG IV Levels -- Resident Assessment Instrument Process -- Focus -- Chapter Eleven. Death and Dying -- Dying Process -- Stages of Grief -- Grief Process -- Elisabeth Kubler-Ross -- Hospice Services -- Impact on Staff -- Focus -- Chapter Twelve. Alzheimer's Units -- Special Care Unit Regulations -- Staffing -- Activities -- Alzheimer's Disease -- Alzheimer's Association -- Support Groups -- Memory Walk -- Focus -- Chapter Thirteen. Opportunities In The Industry -- Staff Burn-Out -- Staff Morale -- Staff Retention -- Staffing Impact on Quality of Care -- Community Involvement -- Religious Affiliations -- Volunteers -- Support Groups -- Focus -- Acknowledgements -- Resources -- Index.