The Project ManagementCommunications Toolkit Second Edition -- Contents -- Preface -- Chapter 1 The Nature of Project Communications -- The Role of the Project Manager in Communications -- Common Communications Problems and the Communications Model -- Selecting the Right Tools -- References -- Chapter 2 Project Communications Technology -- Computer-Based Technology -- Project Management Software -- E-Mail -- Project Websites and Information Sharing Sites -- Web-Based Communications -- Audio Technologies -- Teleconferencing -- Voicemail -- Video Technologies -- Videoconferencing and Web Conferencing -- Video-/Snapshot Phone -- Traditional Media -- Conclusion -- Chapter 3 Communication Tools in the Initiating Processes -- Approvals -- Purpose -- Application -- Content -- Approaches -- Considerations -- Business Case -- Purpose -- Application -- Content -- Approaches -- Considerations -- Business Justification -- Purpose -- Application -- Content -- Approaches -- Considerations -- Cost Case -- Purpose -- Application -- Content -- Approaches -- Considerations -- Cost Estimate -- Purpose -- Application -- Content -- Considerations -- Customer Requirements -- Purpose -- Application -- Content -- Project Requirements Document Outline -- Approaches -- Considerations -- Feasibility Analysis -- Purpose -- Application -- Content -- Approaches -- Considerations -- Forecasts -- Purpose -- Application -- Content -- Approaches -- Considerations -- Impact Analysis -- Purpose -- Application -- Content -- Approaches -- Considerations -- Mission Statement -- Purpose -- Application -- Content -- Approaches -- Considerations -- Organization Chart -- Purpose -- Application -- Content -- Approaches -- Considerations -- Press Release -- Purpose -- Application -- Content -- Approaches -- Considerations -- Project Charter -- Purpose -- Application -- Content -- Approaches.

Considerations -- Project Proposal -- Purpose -- Application -- Content -- Approaches -- Considerations -- Project Request -- Purpose -- Application -- Content -- Approach -- Considerations -- Quality Policy -- Purpose -- Application -- Content -- Approaches -- Considerations -- Risk Models -- Purpose -- Application -- Content -- Approaches -- Considerations -- Scope Statement -- Purpose -- Application -- Content -- Approaches -- Considerations -- Statement of Work -- Purpose -- Application -- Content -- Approaches -- Considerations -- System Requirements -- Purpose -- Application -- Content -- Approaches -- Considerations -- References -- Chapter 4 Communications Tools in the Planning Processes -- Budget Plan -- Purpose -- Application -- Content -- Approaches -- Considerations -- Change Control Plan -- Purpose -- Application -- Content -- Approaches -- Considerations -- Communications Plan -- Purpose -- Application -- Content -- Approaches -- Considerations -- Comprehensive Test Plan -- Purpose -- Application -- Content -- Approach -- Considerations -- Cost Baseline -- Purpose -- Application -- Content -- Approach -- Considerations -- Data Flow Diagrams -- Purpose -- Application -- Content -- Approaches -- Considerations -- Design Specifications -- Purpose -- Application -- Content -- Approaches -- Considerations -- Development Plan-Personal/Individual -- Purpose -- Application -- Content -- Approaches -- Considerations -- Development Plan-Strategic -- Purpose -- Application -- Content -- Approaches -- Considerations -- Document Control Plan -- Purpose -- Application -- Content -- Approaches -- Considerations -- Goals and Objectives -- Purpose -- Application -- Content -- Approaches -- Considerations -- Help Desk Procedures -- Purpose -- Application -- Content -- Approaches -- Considerations -- Human Resource Plan -- Purpose -- Application.

Content -- Approaches -- Considerations -- Issues Log/Issue Management Plan -- Purpose -- Application -- Content -- Approaches -- Considerations -- Kickoff Meeting Agenda -- Purpose -- Application -- Content -- Approach -- Considerations -- Milestone Chart/Milestone List -- Purpose -- Application -- Content -- Approaches -- Considerations -- Performance Baseline -- Purpose -- Application -- Content -- Approaches -- Considerations -- Project Customer Presentations -- Purpose -- Application -- Content -- Approach -- Presentation Outline -- Considerations -- Project Management Plan -- Purpose -- Application -- Content -- Approaches -- Considerations -- Project Plan -- Purpose -- Application -- Content -- Approaches -- Considerations -- Project Schedule -- Purpose -- Application -- Content -- Approaches -- Considerations -- Quality Management Plan -- Purpose -- Application -- Content -- Quality Management Plan Outline -- Approach -- Considerations -- Quality Metrics -- Purpose -- Application -- Content -- Approach -- Considerations -- Resources Plan -- Purpose -- Application -- Content -- Approach -- Considerations -- Responsibility Matrix -- Purpose -- Application -- Content -- Approach -- Considerations -- Risk Management Plan -- Purpose -- Application -- Content -- Risk Management Plan Outline -- Approach -- Risk Management Plan Outline Sample -- Considerations -- Risk Mitigation Plan (Risk Response Plan) -- Purpose -- Application -- Content -- Approach -- Considerations -- Schedule Baseline -- Purpose -- Application -- Content -- Approach -- Considerations -- Schedule Management Plan -- Purpose -- Application -- Content -- Schedule Management Plan -- Approach -- Considerations -- Schematics/Blueprints -- Purpose -- Application -- Content -- Approaches -- Considerations -- Scope Document -- Purpose -- Application -- Content -- Scope Document.

Approach -- Considerations -- Scope Management Plan -- Purpose -- Application -- Content -- Scope Management Plan -- Approach -- Considerations -- Stakeholder Assessment Matrix -- Purpose -- Application -- Content -- Considerations -- Stakeholder Management Plan -- Purpose -- Application -- Content -- Annotated Stakeholder Management Plan Outline -- Approach -- Considerations -- Task List -- Purpose -- Application -- Content -- Approach -- Considerations -- Team Charter -- Purpose -- Application -- Content -- Team Charter Outline -- Approach -- Considerations -- Testing Plan -- Purpose -- Application -- Content -- Test Plan Outline -- Approach -- Considerations -- Work Breakdown Structure -- Purpose -- Application -- Content -- Approach -- Considerations -- References -- Chapter 5 Communications Tools in the Executing Processes -- Acceptance Test Results -- Purpose -- Application -- Content -- Approach -- Considerations -- Action Item Register -- Purpose -- Application -- Content -- Approach -- Considerations -- Change Requests and the Change Request Log -- Purpose -- Application -- Content -- Approach -- Considerations -- Data Dictionaries -- Purpose -- Application -- Content -- Approach -- Considerations -- Effort Statement -- Purpose -- Application -- Content -- Approach -- Considerations -- Gantt Chart -- Purpose -- Application -- Content -- Approach -- Considerations -- Memos -- Purpose -- Application -- Content -- Approach -- Considerations -- Presentations -- Purpose -- Application -- Content -- Approach -- Considerations -- Problem Resolution -- Purpose -- Application -- Content -- Approach -- Considerations -- Prototype -- Purpose -- Application -- Content -- Approach -- Considerations -- Risk Register -- Purpose -- Application -- Content -- Approach -- Considerations -- Scope Change Control Form -- Purpose -- Application -- Content.

Approach -- Considerations -- Technical Documents -- Purpose -- Application -- Content -- Approach -- Considerations -- Work Results -- Purpose -- Application -- Content -- Approach -- Considerations -- Chapter 6 Communications Tools in the Controlling Processes -- Control Book -- Purpose -- Application -- Content -- Approach -- Considerations -- Dashboard Report (e.g., Scorecard) -- Purpose -- Application -- Content -- Approach -- Considerations -- Earned Value Analysis -- Purpose -- Application -- Content -- Approach -- Considerations -- Issues List -- Purpose -- Application -- Content -- Approach -- Considerations -- Meeting Minutes -- Purpose -- Application -- Content -- Approach -- Considerations -- Performance Reports -- Purpose -- Application -- Content -- Approach -- Considerations -- Progress Report -- Purpose -- Application -- Content -- Approach -- Considerations -- Recovery Plan -- Purpose -- Application -- Content -- Approach -- Considerations -- RYG/RAG Tool/Analysis -- Purpose -- Application -- Content -- Approach -- Considerations -- Status Reports -- Purpose -- Application -- Content -- Approach -- Considerations -- Summary Reports -- Purpose -- Application -- Content -- Approach -- Considerations -- Team Report -- Purpose -- Application -- Content -- Approach -- Considerations -- Variance Report -- Purpose -- Application -- Content -- Approach -- Considerations -- References -- Chapter 7 Communications Tools in the Closing Processes -- As-Built Drawings -- Purpose -- Application -- Content -- Approach -- Considerations -- Final Report -- Purpose -- Application -- Content -- Approach -- Considerations -- Final Variance Analysis -- Purpose -- Application -- Content -- Approach -- Considerations -- Formal Acceptance Document -- Purpose -- Application -- Content -- Approach -- Considerations -- Lessons Learned -- Purpose -- Application.

Content.