Cover -- Title page -- Copyright page -- Dedication -- Contents -- Preface -- Acknowledgements -- PART ONE: Introduction -- 1: What the book is about and who it's for -- What the Book Does -- What the Book Does Not Do -- 2: All different . . . and all alike -- Chapter Summary -- PART TWO: Straight to the Point in Less than a Minute: Opening Your Meetings and Conversations -- 3: The benefits of straightforward, straightaway -- Chapter Summary -- 4: Begin at the end -- Means versus Ends -- Business Objectives vs. Meeting Objectives -- "That's Exactly What I Want to Happen!" -- The Two Types of Meeting Objective -- "My Objective Is that YOU . . ." -- "My Objective Is that WE . . ." -- A Meeting Objective Is Always Negotiable -- "My Meeting Doesn't Have an Objective! It's Just an Announcement!" -- Chapter Summary -- 5: And how are you feeling about announcing this objective? -- EXAMPLE: The New Boss -- Goal of the Meeting with Jack -- "What Did I Do to Prepare the Meeting?" -- My State of Mind -- Chapter Summary -- PART THREE: Talking Lean DURING the Meeting: The Keys to Productivity -- 6: Why meetings run rough: the grit in the engine -- UNSAID/SAID -- Chapter Summary -- 7: Don't just listen with your ears! -- Listening to the Other Person -- Listening to Myself -- Chapter Summary -- 8: Responding: first principles -- Responding Using What's Now Happening in Your Head -- What Happens in YOUR Head Is Entirely Up to You -- You Don't Have to Be Right -- What If You Didn't Hear the Other Person's Words Accurately? -- Chapter Summary -- 9: The three paths: 1 "HIM/HER" and 2 "ME" -- 1. HIM/HER: Proceeding from the Other Person -- What's Your Objective? -- 2. ME: Proceeding from Yourself -- I Want/I Need -- Equal-to-Equal -- Equal-to-Equal in Your Personal Life: Elegance Is an Attitude -- Chapter Summary -- 10: The three paths: 3 "US".

3. US: Proceeding from the Other Person and Myself Together -- "If I . . . , What Will You Do?" -- "What Do We Do?" -- Opening Your Meeting -- Tying up the Loose Ends -- The Prospect at a Conference -- The Rude Client on the Phone -- The 2am Taxi -- Chapter Summary -- 11: Dealing with the non-verbal -- 1. Dealing with Other People's Non-verbal Communication -- Hypotheses, Not Conclusions -- 2. Dealing with Your Own Non-verbal Communication -- Unconscious Non-verbal Communication -- Conscious Non-verbal Communication -- Chapter Summary -- 12: "What do you think?" -- "What Do You Think of What I Just Said?" -- "What Did You Think of the Meeting?" -- "What Do You Think of ME?" -- "Yes" or "No" Is Not Feedback -- "What Do You Think of the Book?" -- Chapter Summary -- The Interactifs Discipline: Schematics -- Interactifs Training Programmes -- Feedback on the Interactifs Programme -- About the Author -- The Originator of the Interactifs Discipline -- Contributor -- Index.