Cover -- Half title -- Title -- Copyright -- Dedication -- Contents -- Preface -- Section One General Procedures -- 1 Overview for the New Administrative Assistant -- Why Are You Needed? -- What Do Employers Want? -- Interview Tips -- Your Apprenticeship -- 2 Daily Routine -- Your Office -- Your Workstation -- Office Supplies -- Reference Works -- Work Planning -- Dictation and Transcription -- Your Employer's Office -- The Intangibles -- 3 Telephone Usage -- Telephone Manners -- Taking and Transferring Calls -- Taking Messages -- Screening Calls -- Protecting Your Employer -- Courtesy -- Telephone Etiquette Tips -- Often-Used Numbers -- Domestic Information -- International Long-Distance Calls -- Voice-Mail Etiquette -- Answering Services -- 4 Mail Services and Shipping -- The Office Mail -- Addressing for Success -- How to Make Sure Your Mail Gets Through -- Postal Automation: Encoding for Business Mailers -- Postage Meters -- Printing Postage Online -- Packaging -- U.S. Postal Service Mail Services -- Forwarding First-Class and Other Mail -- Other Special Mail Services -- Information on the Internet -- Alternatives to the U.S. Postal Service -- Other Shipping Services -- 5 Travel Arrangements -- Today's Business Traveler -- Getting the Trip Under Way -- Booking Travel Online -- Hotel Reservations -- Transportation Reservations -- The Itinerary -- Before-the-Trip Checklist -- International Travel -- Time Zones -- International Currencies -- 6 Meetings -- Anatomy of a Meeting -- Types of Corporate Meetings -- Scheduling Meetings -- Meeting Agendas -- Meeting Minutes -- Conferences -- 7 Time Management -- Overview of Time Management -- Controlling Procrastination -- Maintaining an Activity List -- Creating Action Plans -- Keeping a To-Do List -- Scheduling -- 8 Keeping Accurate Records -- A Critical Duty -- Getting Ready -- Basic Filing Systems.

File Cabinets -- Organizing Your Computer Files -- Backing Up Your Files -- Viewing Files -- Using Recent Items -- Using More Than One Computer -- Section Two Office Equipment and Computers -- 9 Office Equipment -- Telephones -- Voice Mail -- Special Telephone Services -- Fax Machines -- Office Computers -- Computer Input Devices -- Computer Output Devices -- Storage Devices -- Laptop Computers -- Tablet Computers -- Maintaining Your Computer -- Copy Machines -- Binding Systems -- Laminators -- Overhead Projectors -- Paper Shredders -- 10 Mobile Computing -- iPad and iPhone -- Android -- 11 Using Microsoft Windows -- Operating Systems -- How Does Microsoft Windows Work? -- The Windows 7 Desktop -- Windows 8 -- 12 Using Apple Macintosh -- Overview of the Apple Macintosh -- Navigating with Mac OS X -- Opening and Closing Programs -- Working with Files -- Creating an Alias -- Saving Files -- Copy, Cut, and Paste -- Printing -- Mouse and Keyboard Commands -- Spotlight Functions -- Print to PDF -- Keyboard Shortcuts -- 13 Email -- Email Accounts -- Passwords -- Email Programs -- Managing Email -- Sending Attachments -- Hyperlinks in Email Messages -- Organizing Your Email -- Email Address Book -- Signature Files -- Returned Mail -- Instant Messaging -- Email Protocol for Administrative Assistants -- General Email Guidelines for Business -- 14 Using the Internet -- The World Wide Web -- Connecting to the Internet -- HyperText Markup Language -- Web Pages and Websites -- Internet Addresses -- Using a Web Browser -- Bookmarks and Favorites -- Printing a Web Page -- Saving a Web Page -- Downloading and Uploading Files -- Cookies -- Search Tools -- Conducting a Search -- Error Messages -- Plug-Ins -- Websites of Interest to Administrative Assistants -- 15 Web Conferencing -- Overview of Web Conferencing -- Web Conferencing Software.

Organizing a Web Conference -- Planning Your Web Conference -- Presenting at a Web Conference -- 16 Data Security -- Information = Profit -- Determining What Is a Crime -- Threats from Outside -- Threats from Inside -- Software Piracy -- Apprehending Criminals -- Protecting Your Company's Data -- Computer Viruses -- Maintaining Your Computer's Security -- Coping with Disaster -- 17 Troubleshooting Computer Problems -- Microsoft Windows PC Troubleshooting -- Windows PC Software Troubleshooting -- Apple Macintosh Troubleshooting -- 18 Office Ergonomics -- Recognizing Signs of Discomfort -- Your Desk and Chair -- Positioning Your Computer Keyboard and Mouse -- Positioning Your Computer Display -- Arranging Your Workstation -- Sustained Work -- Keyboarding Techniques -- Section Three Office Productivity Software -- 19 Common Microsoft Office Features -- The Ribbon Bar and Command Tabs -- Smart Tags -- Screen Tips -- Help -- Customizing the Ribbon Bar -- Quick Access Toolbar -- Cut, Copy, and Paste -- Spelling and Grammar Checking -- Using Clip Art -- Using Smart Art -- Using WordArt -- Drawing -- Converting Documents -- Adobe Acrobat PDF Files -- Keyboard Shortcuts -- Office 365 On Demand -- 20 Using Microsoft Word -- Creating Documents -- Editing Documents -- Formatting Documents -- Printing Documents -- Saving and Loading Documents -- Advanced Word Processing Features -- Creating an Address List -- Creating and Printing Address Labels -- Printing Envelopes -- Printing and Emailing Mail-Merge Letters -- Working with Templates -- Tracking of Changes and Revisions in Documents -- Adding and Removing Draft Watermarks -- 21 Using Microsoft PowerPoint -- PowerPoint Views -- Normal View -- Notes Page View -- Outline View -- Slide Sorter View -- PowerPoint Templates -- Working with Slides in PowerPoint -- Using Fonts and Color in Your Presentations.

Using the PowerPoint Masters -- Inserting Visuals -- Planning a Presentation -- Making Your Presentation -- 22 Using Microsoft Excel -- What Is a Spreadsheet? -- Navigating Around a Spreadsheet -- Spreadsheet Data -- Editing Your Spreadsheet -- Other Spreadsheet Functions -- Creating Charts and Graphs -- Creating an Organizational Chart -- 23 Using Microsoft Publisher -- Overview of Microsoft Publisher -- Working with Publisher Tools -- Setting Up Columns -- Adjusting Line and Character Spacing -- Adding Pages -- Using Master Pages -- Working with Graphics -- Setting Up Styles -- Using Templates -- 24 Using Microsoft OneNote -- What Is Microsoft OneNote? -- Creating a Notebook -- Saving a Notebook -- Printing a Page of Notes -- 25 Using Microsoft Outlook -- Tabs and Ribbon Bars -- Navigation Pane -- Using Email with Outlook -- Using the Calendar with Outlook -- Contact and Distribution Lists -- Using the Tasks Feature in Outlook -- 26 Using Microsoft Web Applications -- Creating an Online Document with Microsoft Web Applications -- Managing Your Microsoft Web Application Documents -- Using SkyDrive to Share Files -- 27 Gmail and Google Docs -- The Google Account -- Google Chrome -- Gmail -- Attachments -- Contact Manager -- Text, Voice, and Video Calls -- Google Calendar -- Google Drive -- Google Mobile Apps -- Section Four Business Documents -- 28 The Business Letter -- Appearance -- Paragraphing -- Parts of a Business Letter -- Beginning the Letter -- Contents -- Closing the Letter -- A Last Look -- Letters Written by the Administrative Assistant -- Routine Letters -- Interoffice Memorandums and Emails -- Paper Selection -- Envelopes -- 29 Other Written Communications -- Reports -- Documenting Sources of Information -- Report Templates -- Press Releases -- Tables -- Editing and Proofreading -- 30 Forms of Address -- Handy Reference Chart.

Some Additional Guidelines -- 31 Legal Documents -- Grammalogues -- Document Formats -- Notary Public Forms -- Codicils to a Will -- Agreements and Contracts -- Proxy -- Section Five Language Usage -- 32 Grammar -- The Parts of Speech -- Nouns -- Verbs -- Adjectives -- Adverbs -- Pronouns -- Prepositions -- Conjunctions -- Articles, Determiners, and Quantifiers -- Interjections -- 33 Language Usage and Style -- Subject and Verb -- Predicates -- Objects -- Complements -- Modifiers -- Phrases -- Clauses -- Sentence Fragments -- Sentence Variety -- Sentence Types -- Transitions -- Avoiding Redundancies -- Phrases and Words to Omit -- Clichés -- Unbiased Language -- 34 Common English Usage Problems -- Language: Key to Your Success -- Verbose Expressions -- Correct Usage -- Problem Pronouns -- Dangling Participles -- 35 Spelling -- Dictionary Uses -- Plurals -- The Suffix -- Irregular Spelling -- Capitalization -- Confusing Homonyms -- American English and British English Differences -- Compound Words and Hyphenation -- Negative Formations -- Commonly Misspelled Words -- 36 Pronunciation -- Perfecting Your Speech -- Word List -- 37 Punctuation -- Purpose of Punctuation -- The Period -- The Comma -- The Question Mark -- The Exclamation Point -- The Semicolon -- The Colon -- Quotation Marks -- Italics -- The Apostrophe -- The Em Dash -- Ellipses -- Parentheses -- Brackets -- The Hyphen -- The Slash -- 38 Numerals -- Words or Figures? -- Dollars and Cents -- Time -- Dates -- The Hyphen -- Ages -- Dimensions -- Weights and Measures -- Percentages -- Numbers -- Roman Numerals -- Section Six Financial Activities -- 39 Bookkeeping and Accounting -- Financial Record Keeping -- Assets -- Liabilities -- Effect of Business Transactions -- Accounting Statements -- The Account -- Payroll -- Travel and Entertainment and Auto-Expense Records -- Cash Budgets.

Records for Lenders.