Title Page -- Copyright Page -- Dedication Page -- Contents -- Preface -- Chapter One -- The Crisis Society: The Rise of the Abnormal -- Chapter Two -- Challenge 1-Right Heart (Emotional IQ): Deny Denial -- Grieve before a Crisis Occurs -- Chapter Three -- Challenge 2-Right Thinking (Creative IQ): Be a Responsible Troublemaker -- Challenge 3-Right Social and Political Skills (Social and Political IQ): Be Patiently Impatient -- Chapter Four -- Challenge 4-Right Integration (Integrative IQ): Embrace Fuzziness -- Chapter Five -- Challenge 5-Right Technical Skills (Technical IQ): Think like a Sociopath, Act like a Saint -- Chapter Six -- Challenge 6-Right Transfer (Aesthetic IQ): Down with the Old -- Design and Implement New Organizations -- Chapter Seven -- Challenge 7-Right Soul (Spiritual IQ): Spirituality is the Ultimate Competitive Advantage -- Chapter Eight -- When a Whole Society is in Crisis, All of the Challenges Apply -- Chapter Nine -- Epilogue: A Tale of Two Companies -- Appendix A -- Major Crises at a Glance -- Appendix B -- A Brief Primer on Crisis Management -- Appendix C -- A Theory of Complex Problem-Formation and Problem-Solving Inquiry Systems -- Index -- About the Author.