Contents -- About the author -- Acknowledgements -- Introduction -- Part One The learning transfer challenge -- The evolution of training -- Before the training -- During the training -- After the training -- Instructional design checklist -- 70/20/10 is not the answer either -- The missing link -- Summary of key points -- Learning's missing link - why it has been missing for so long -- No ownership -- Wrong objectives -- Obsession with content -- Obsession with evaluation -- Focus on learning not on change -- Summary of key points -- Learning's missing link: the solutions so far -- 'Our managers conduct training follow-up' -- 'We facilitate training follow-up discussion groups' -- 'We run half-day training refresher/follow-up sessions' -- 'We have executive coaching' -- 'We use action learning' -- 'We use blended learning solutions' -- 'We create a social media community' -- 'Participants must present their learning back to their workgroup' -- 'We ensure everyone is properly prepared for the learning' -- The dangers of a faulty premise -- Time for the real solution -- Summary of key points -- Part Two The learning transfer solution -- Turning Learning into Action® -- TLA as a lever for change -- The power of reflection -- Knowles and TLA -- Coaching versus enhanced coaching -- The learning transfer road map -- Summary of key points -- Preparation - setting expectations -- Setting the scene for learning transfer -- Summary of key points -- Preparation - creating the TLA plan -- Target -- Success -- Calibration -- Why -- Next steps -- Summary of key points -- Action - the ACTION Conversation model and how to use it -- Structure - start -- Flexibility - middle -- Structure - end -- Summary of key points -- Action - the 'must have' skills for successful TLA delivery -- Asking power questions -- Being listening -- Using intuition effectively.

Summary of key points -- Action - helping others to 'get in the gap' -- Solution 1: OARBED -- Solution 2: off the fence -- Solution 3: the management consultant process -- Summary of key points -- Action - managing the TLA conversations -- 'Yes, I've done it and I'm excited to share what happened' -- 'No, I didn't do it (vague no) - but it wasn't my fault' -- 'Yes, I did it but the dog ate it!' -- Summary of key points -- Evaluation - how to measure and report success -- Impact Dashboard -- Summary of key points -- Part Three Making learning transfer happen and the benefits by stakeholder -- How to roll out TLA successfully -- Who rolls out TLA -- When TLA needs to support training -- How to roll out TLA effectively -- Summary of key points -- The benefits of TLA by stakeholder -- CEO -- L&D professionals -- Commissioning head -- Participant -- Manager of participant -- Trainer or facilitator of the training -- TLA specialist -- Summary of key points -- Conclusion -- Appendix 1: Turning Learning into Action® learning agreement -- Appendix 2: Sample TLA plan -- Appendix 3: Sample conversation to illustrate the flexible TION part of the ACTION model -- References -- Index.