Cover -- Contents -- List of Figures -- List of Tables -- List of Contributors -- 1 Human Factors in Emergency Management -- Introduction -- The Growing Importance of Emergency Management -- Why the Emergency Services Environment is so Challenging -- What the Reader Will Find -- Conclusion -- References -- 2 Stress and Wildland Firefighter Safety-related Decisions and Actions -- Introduction -- Method -- Review of the Literature on Stress and Performance -- Stress and Performance -- Concluding Discussion -- References -- 3 Expert Decision Making and the Use of Worst Case Scenario Thinking -- Introduction -- Method -- Worst Case Scenario Thinking -- Implications for Practitioners and Instructors -- Conclusion -- References -- 4 What Were They Thinking? A Model of Metacognition for Bushfire Fighters -- Introduction -- Method -- What Were They Thinking? -- A Model of Metacognition -- Implications for Practitioners and Instructors -- Conclusions -- Note -- References -- 5 The Role of Affect in Individual and Collective Performance in a Sociocultural Context -- Introduction -- Method -- The Impact of Affect -- Implications and Strategies for Practitioners and Instructors -- Conclusion -- References -- 6 The Impact of Team Member Familiarity on Performance: Ad hoc and Pre-formed Emergency Service -- Introduction -- An Outline of Relevant Team Research and Findings -- The Nature of Teamwork, Taskwork and Team Decision Making -- The Influence of Familiarity on Team Performance -- Implications for Practitioners and Instructors -- Strategies for Instructors -- Conclusion -- References -- 7 Leadership, Communication and Teamwork in Emergency Management -- Introduction -- Barriers to Information Flow in Emergency Management -- Communication Coordination and the Role of Leadership -- Method -- How Leaders Support their Teams.

Implications for Practitioners and Instructors -- Conclusion -- References -- 8 Firefighter Decision Making at the Local Incident and Regional/State Control Levels -- Introduction -- Emergency Response -- Pressures on Decision Making -- Implications of Pressures for Practitioners and Instructors -- Conclusions -- References -- 9 Coping Ugly: Errors, Decisions, Coping and the Implications for Emergency Management Training -- Introduction -- Human Error during Coordination Events -- Training to Enhance Non-Technical Skills -- The Zone of Coping Ugly (ZOCU) -- Conclusions -- References -- 10 Creating Cultures of Reflective Learning in the Emergency Services: Two Case Studies -- Why Reflective Learning is Important -- Developing Reflective Cultures -- Method -- The Narawntapu Staff Ride - Through the Lens of a Journey -- The Cobaw Staff Ride - Through the Lens of Evaluation -- Implications for Practitioners and Instructors -- Conclusion -- References -- 11 The Challenges of Change in Future Emergency Management: Conclusions and Future Developments -- Introduction -- Challenges for Emergency Management -- Future Directions for Research and Practice -- Conclusion -- References -- Index.