Contents -- Acknowledgements -- Introduction -- Part One The Manifesto for Change -- 01 The changing context for learning -- Katy's story -- The changing workplace: who cares about an engaged workforce? -- The workplace and performance -- Technology and the workplace -- Performance cultures -- Change at work -- Where to start? -- 02 Work is changing -- The workplace and the work space -- What is work? -- What are the implications for the leader of learning? -- Conclusions -- 03 The learning leader role is changing -- Five learning leader case studies -- Part Two New Ideas for Learning -- 04 What 70:20:10 is and why it is important -- Introduction -- What is 70:20:10? -- Why we need to think beyond courses -- What is the debate about 70:20:10? -- The model in detail -- The implications for workplace learning -- What you can do -- Next steps -- Conclusions -- 05 Measuring impact -- Introduction -- The Business Success Case Method -- Thinking about evaluation in a different way -- The Brinkerhoff approach explained -- Ten tips to take this forward -- 06 Performance support -- Introduction and context -- What are the limitations of performance support? -- Conclusions -- Ten tips to get you started -- 07 Instructional design -- Introduction -- A brief history of instructional design -- The view from the field -- A metaphor for learning design -- Conclusions -- Ten lessons for instructional design -- Part Three The Game Changers -- 08 Coming to terms with big data and learning analytics -- Context -- Why big data now? -- Why learning analytics? -- Using learning analytics -- The practicalities of learning analytics -- A simple model -- Implementing learning analytics -- Conclusions: the bigger picture -- Where to start -- 09 The lessons from neuroscience -- Setting the scene -- Brain development.

What we know about the brain and the lessons for learning -- Neuroscience and learning -- Brain rules -- Organizational learning -- Conclusions -- 10 The importance of technology for learning -- Introduction -- What's new? -- Trends in learning technology -- Challenges and opportunities for learning leaders -- What should the learning leader do? -- References -- Index.