Cover -- Title -- Copyright -- Contents -- List of figures -- List of tables -- Preface -- Part One The state of training evaluation -- 1 Introduction -- Summary of contents -- A quick word about whom this book is for and how to use it -- 2 The power of training evaluation -- What is the point of training evaluation? -- Why training evaluation matters -- Mind the gap - why training evaluation is not working -- Getting it right - complete evaluation -- Conclusion -- Notes -- 3 The workplace, learning and performance -- Introduction -- All change -- Does training work? -- Complete evaluation -- A model of workplace learning -- Conclusion -- Note -- 4 Where are we now? -- Where do you start? -- Kirkpatrick -- How to use evaluation approaches -- Future trends -- Conclusions -- Notes -- Part Two Getting ready -- 5 Barriers to evaluation and how to overcome them -- Introduction -- Overcoming barriers -- Conclusion -- 6 Planning an evaluation -- The evaluation process -- Ethics -- Conclusion -- Notes -- 7 Surveys, peer review evaluation, observation and other ways to evaluate -- Introduction -- Questionnaires -- Using course data -- Diaries and learning logs -- Peer evaluation -- Observation -- Conclusion -- Notes -- 8 Stakeholder evaluation -- The importance of stakeholders -- The most difficult evaluation ever -- Who are stakeholders? -- Gathering stakeholders' views -- Conclusion: The benefits of a stakeholder approach -- Notes -- Part Three Evaluation -- 9 Meaningful reaction measures: Moving beyond happy sheets -- The perfect evaluation -- The point of training - affective and utility reactions -- Meaningful reaction questions -- Conclusion -- Notes -- 10 Rating scales: Measuring the effectiveness of training -- Introduction: Arrows, balloons and waterfalls -- Rating scales -- Willingness to pay -- Using images for evaluation -- Conclusion.

Notes -- 11 'Can do, will do' - the importance of self-efficacy1 -- The most important thing you need to know about training -- Why is self-efficacy important? -- Self-efficacy and evaluation -- Conclusion -- Note -- 12 Training transfer and retention: Making training stick -- As easy as riding a bike -- Evaluating training transfer -- More about transfer -- Conclusion -- Note -- 13 'What difference did the training make to you?' -- The importance of words -- Interviews -- Organizing and running an interview -- E-mail evaluation interviews -- Focus groups -- Analysing qualitative data -- Conclusion -- Note -- 14 Evaluating e-learning -- Introduction: The challenge of e-learning -- Evaluating e-learning readiness - employees and the organization -- Evaluating the e-learning experience -- How do you know that people have learnt? -- Measuring the impact of e-learning through e-evaluation -- Conclusion -- Notes -- 15 Evaluating learning outcomes -- Introduction: Acquiring knowledge, skills and attitudes -- Different learning, different outcomes, different measures -- Assessing whether staff have assimilated new attitudes, values or behaviours -- Conclusion -- Notes -- 16 Evaluating informal learning -- You learn all the time -- Expansive and restrictive learning organizations -- Auditing learning cultures -- Conclusion -- 17 Costs -- How much? -- 'Fair and feasible': Costing training -- What to cost -- Presenting costs -- Conclusion -- Notes -- Part Four Bringing it together -- 18 Presenting evaluation results -- Introduction: Developing a communications and reporting strategy -- Features of an effective communications and reporting strategy -- Written reports -- Metrics -- Publishing articles -- Conclusion -- Notes -- 19 Complete evaluation checklist -- Checklist questions -- Conclusion -- 20 Bringing it all together -- Introduction -- Background.

Afterwards -- Conclusion -- Notes -- 21 Boosting performance through complete evaluation -- Annex 1 -- Information Sheet for participant -- Consent Form -- References -- Index.