Cover -- Title -- Copyright -- Contents -- Figures and tables -- Contributors -- Introduction -- Managing supply networks under conditions of uncertainty -- Demand- and event-driven -- Network-based -- Process oriented -- Virtually integrated -- Lessons from best practice -- The way forward -- End piece -- Notes -- 1 An improvement process for process improvement -- Abstract -- Humanitarian logistics -- Process management -- The need for standards -- Standards in humanitarian relief -- Types of standards -- Codes of conduct -- Humanitarian standards and certification schemes -- ISO 9000 -- Issues about standards -- A process for process improvement -- Preliminary phase -- Implementation phase -- Continuous improvement phase -- Summary -- References -- Appendix 1 Principles of conduct in disaster response programmes -- Appendix 2 People in aid code of good practice principles -- Appendix 3 Canadian Council for International Co-operation (CCIC) General Principles -- Appendix 4 Sphere Core Standards -- Appendix 5 The HAP Standard Principles -- Appendix 6 ISO 9000 Quality Management Principles -- 2 Impacts of funding systems on humanitarian operations -- Abstract -- Introduction -- Structure of funding systems -- Impacts of financial flows on disaster response -- Volume -- Fluctuation and predictability -- Speed and timing -- Flexibility -- Incentives provided by donors -- Visibility -- Financial indicators -- Summary and recommendations -- Acknowledgement -- References -- 3 Information technology in humanitarian supply chains -- Abstract -- Introduction -- Helios in Oxfam -- New benefits framework -- Reflections -- Helios in the sector -- 1. Not invented here -- 2. State of the product -- 3. Willingness to invest (relevance of logistics) -- 4. Limits to organizational competence -- Meeting the challenge -- Conclusion/need for further research.

References -- 4 Cracking the humanitarian logistic coordination challenge -- Abstract -- Introduction -- INSARAG -- The INSARAG Guidelines -- Qualifications, standards and certification -- Management and coordination of the USAR teams -- Summary -- Foreign Medical Teams -- The humanitarian logistic challenge -- The challenges of applying the INSARAG/FMT model to HL -- The benefits of the INSARAG model -- Challenges to the adoption of the INSARAG model within the HL community -- Different scenarios -- Achievement of operational decision making -- Interface with the UN -- Standards and certification -- The common humanitarian logistic picture -- Key Performance Indicators (KPIs) -- Summary -- References -- 5 Humanitarian logistics and the cluster approach -- Abstract -- Introduction -- Background -- Change afoot - the cluster approach and implications for humanitarian logistics -- Business as usual or…? -- US perspectives on humanitarian logistics, the CA and the LC -- Conclusion -- Notes -- References -- 6 The increasing importance of services in humanitarian logistics -- Abstract -- Introduction -- Background to service operations -- Servitization in humanitarian logistics -- Service developments in humanitarian logistics -- HA organizations as logistics service providers -- Service standardization -- Procurement -- Customer contact -- Research opportunities in applying services management theory to HL -- Service process matrix -- Value constellations -- Service profit chain -- Robust service framework -- Service dominant logic -- Unified Service Theory -- Concluding remarks -- References -- 7 The 2004 Thailand tsunami and the April 2012 tsunami warning -- Abstract -- Introduction -- What happened on 26 December 2004? -- Hazard event response in Thailand -- Tsunami warning and evacuation -- Evacuation, transport and information gathering.

11 April 2012 case event -- 'Human Logistics' -- 'Can we go back now?' -- 'All Clear!' -- Emergency response: a field survey -- Conclusions -- References -- 8 The journey to humanitarian supply network management -- Abstract -- Types of disasters -- The nature and incidence of disasters in Africa -- Disasters and sustainable development in Africa -- The scope and role of humanitarian logistics -- Unpredictable demand and supply -- Efficiency of disaster response -- The need to avoid fixed and irrelevant logistics networks -- Critical success factors in the context of humanitarian aid supply chains -- Disaster risk management and contingency planning in Africa -- Institutional frameworks and policies -- Multiplicity of actors: the critical roles of inter-agency communication, collaboration and coordination -- The role of technology in humanitarian logistics in Africa -- Human capacity building for disaster risk management in Africa -- Formal training in disaster management, logistics and supply chain management -- Humanitarian logistics research, system development and improvement in Africa -- Library resources -- Challenges of humanitarian logistics in Africa -- Conclusion -- Acknowledgement -- References -- 9 Emergency preparedness -- Abstract -- Introduction -- Literature review and research gaps -- Research methodology -- Results -- Supply preparation -- Manpower preparation -- Partner preparation -- Conclusion -- References -- 10 Humanitarian logistics professionalism -- Abstract -- Context and background -- Challenges of, and for, humanitarian logistics -- Professionalism -- Further application of supply chain management: military adaptation - the use of commercial best practice in the defence logistics environment -- Humanitarian logistics: an opportunity to develop and adapt commercial and military approaches.

Professionalism in humanitarian logistics practice -- Gaining knowledge: the basis of professionalism in humanitarian logistics -- Professionalism: a cross-sector approach -- Professionalism: the response for, and of, humanitarian logistics -- Summary -- Conclusion -- References -- 11 What next for humanitarian logistics? -- Abstract -- Introduction -- The right product -- The right cost -- The right place -- The right time -- The 'hybrid logistician' -- Notes -- References -- 12 The impossible interface? -- Abstract -- Introduction -- Humanitarian and military logistics -- Humanitarian principles and ideology -- A strategic-level decision -- Military involvement in disaster relief phases -- Preparation -- Immediate response -- Reconstruction -- Collaboration -- The joint logistics and supply chain interface: function defines form? -- Natural disasters -- Famine relief -- Development programmes -- Peacekeeping operations -- Active war zones -- Recommendations -- Recommendation for donor agencies -- Recommendation for humanitarian aid groups and NGOs -- Recommendation for military organizations -- Inter-agency cooperation -- Conclusion -- References -- 13 Disaster agencies and military forces -- Abstract -- Introduction -- From cold to hot wars: the growth in humanitarian operations/complex emergencies -- The turning point -- The players and their roles -- The good, the bad and the ugly -- Accept these realities - and move on -- There is more to this than war-fighting and military victories -- Both sides need each other -- So what? The need for a widely understood doctrine -- The example of logistic supply chains -- The time for change is now -- References -- 14 Where next? -- Abstract -- Introduction -- Looking back to looking forward: steps since the first edition -- Where next? -- Concluding remarks -- Acknowledgements -- References -- Index.