Contents -- Figures -- CHAPTER 1 Introduction to Operations Management -- PART I Long- Run Decisions -- CHAPTER 2 Location of Facilities -- CHAPTER 3 Layout of Facilities -- CHAPTER 4 Process Planning and Job Design -- CHAPTER 5 Time Studies -- PART II Medium- Run Decisions -- CHAPTER 6 Forecasting -- CHAPTER 7 Aggregate Planning -- PART III Short- Run Decisions -- CHAPTER 8 Inventory Models for Independent Demand -- CHAPTER 9 Inventory Models for Dependent Demand -- CHAPTER 10 Production Scheduling and Control -- CHAPTER 11 Just- in- Time Systems -- CHAPTER 12 Project Planning with PERT -- CHAPTER 13 Quality Control -- CHAPTER 14 Putting It All Together: Developing World- Class Operations -- APPENDIX A Areas under the Normal Curve (from the Mean to z) -- APPENDIX B Cumulative Poisson Probabilities P( x < c) for a Given Mean (np) -- APPENDIX C Control Chart Factors -- Bibliography -- Index.