Contents -- Figures -- Preface: Deming's Riddle -- Acknowledgments -- Catalytic Coaching -- Chapter 1 Introduction and Overview -- Part I Problems with the Prevailing Paradigm -- Chapter 2 Traditional Performance Evaluation: Bureaucracy at Its Best -- Chapter 3 Rating and Ranking: The Curse of Competition -- Chapter 4 Pay for Performance: The Big Lie -- Part II Moving Forward Through the Fog -- Chapter 5 Evolutionary Change Strategies: One Step at a Time -- Chapter 6 Revolutionary Change Strategies: Taking Giant Steps -- Chapter 7 Measurement: Putting Systems to the Test -- Part III Catalytic Coaching -- Chapter 8 Catalytic Coaching: A Process Overview -- Chapter 9 Step One: Employee Input -- Chapter 10 Step Two: Management Guidance -- Chapter 11 Follow- Up Coaching: The Role of the Coach -- Chapter 12 Step Three: Personal Development Plan -- Chapter 13 Step Four: Stewardship -- Part IV Making It Work -- Chapter 14 On Money Matters -- Chapter 15 Building an Integrated Catalytic Culture -- Chapter 16 Acquiring Coaching Competencies Through Skills Training -- Chapter 17 Special Case Coaching -- Chapter 18 Walking the Talk: Leaders as Role Models -- Chapter 19 Conclusion -- Appendix A Catalytic Coaching Employee Input Sheet -- Appendix B Catalytic Coaching Worksheet -- Appendix C Sample CatalyticCoaching Worksheets -- Appendix D Personal Development Plan -- Appendix E Sample Personal Development Plan -- Appendix F Sample Stewardship Documentation -- Appendix G Performance Management System Cost Metrics Calculation Tool -- Appendix H Sample Performance Management System Cost Metrics Calculation -- Appendix I Performance Management System Assessment Tool -- Appendix J Sample Performance Management System Assessment (Without Weighting) -- Appendix K Sample Performance Management System Assessment (With Weighting) -- Notes -- Bibliography -- Index.