Contents -- Illustrations -- Preface -- Acknowledgments -- PART I Management Systems -- CHAPTER 1 See Your Business as a System -- CHAPTER 2 Business Excellence and Its Payoff -- CHAPTER 3 High Performance Values -- PART II Cycles of High Performance -- CHAPTER 4 Cycles of Learning, Innovation and Improvement -- CHAPTER 5 Cycles: Ideal and Golden -- PART III Three Supporting Cycles and Their Interactions -- CHAPTER 6 Leadership and Planning Cycle -- CHAPTER 7 Capability-Development Cycle -- CHAPTER 8 Risk- Return Cycle -- CHAPTER 9 Interacting Cycles Generate High Performance -- PART IV Achieving High Performance -- CHAPTER 10 Assessment: Roadmap to Excellence -- CHAPTER 11 From Assessment to Improvement -- Appendix: Stankard's Baldrige Bicycle Analogy -- References -- Index.