CONTENTS -- FIGURES -- PREFACE -- 1 Community An Opportunity for the Librarian -- 2 Library Governance -- 3 Studying the Community and Developing a Plan -- 4 From Objectives to Customer Service through Marketing -- 5 Policies -- 6 Finance -- 7 Personnel Administration -- 8 Operations in Support of the Library's Products -- 9 Library Systems and Cooperative Arrangements -- 10 Outlets for Library Service in the New Millennium -- APPENDIX A Library Bill of Rights -- APPENDIX B Kendall Public Library Long- and Short-Range Plans 1999-2003 -- INDEX.