Contents -- Acknowledgments -- Introduction -- Part 1: Literacy Now -- Chapter 1: Gloria's Story -- Chapter 2: "I Know This Is the Place for Me" -- Chapter 3: A Place in the World -- Chapter 4: Relearning Literacy and Leadership in a Library-Based Literacy Program -- Chapter 5: Charting the Course for Learner Leadership -- Part II: How We Do what We Do -- Chapter 6: Whole Literacy in Plymouth -- Chapter 7: Literacy, Diversity, and Learners -- Chapter 8: Project READ -- Chapter 9: A Rural Public Library Literacy Program -- Chapter 10: Theme-Based Instruction and Tutor Training at the New York Public Library Centers for Reading and Writing -- Chapter 11: No Simple Answers -- Chapter 12: Creating a Community of Readers to Fight Functional Illiteracy -- Chapter 13: Serving this Community -- Chapter 14: Teaching Adult Literacy in a Multicultural Environment -- Part III: Literacy and Technology -- Chapter 15: Literacy and Technology -- Chapter 16: The Brooklyn Public Library and Technology for Literacy -- Chapter 17: Computer Skills and Literacy -- Chapter 18: Another Divide -- Part IV: History and the Future -- Chatper 19: Public Library Literacy Programs -- Chapter 20: The American Library Association's Literacy Initiatives -- Chapter 21: Bridging the Information Chasm -- Chapter 22: Coda: Word -- Bibliography -- Contributors.