Contents -- Figures -- Preface -- 1 Introduction -- 2 A theoretical framework of individual learning -- 3 The hallways of learning* -- 4 The organizational learning cycle -- 5 A theoretical framework for organizational learning -- 6 Infrastructure for organizational learning* -- 7 Measuring organizational learning -- 8 Developing managers for organizational learning* -- 9 The responsibilities of members in an organization that is learning* -- 10 Defining a culture that supports learning -- 11 Organizational learning and beyond -- Appendix A: Definitions of organizational learning -- Appendix B: Glossary -- Index.